I'm sitting at the window today and it was about 45 min from closing and we're not busy (yay!). In walks a hispanic man, unlike my coworkers I don't assume that he dosen't speak englsh. He hands me an order for an MRI ( they're don in another building) and I begin to tell him where he needs to go and he says he dosen't speak englsh. I get up to walk him to where he needs to be and he yells "you don have somone speaking spanish".. "no" I reply. He starts yelling at me because we don't have someone to translate.. we do but I'm not going to take him to the translation line to tell him to follow me. He is smacking his hand down on the counter infront of the window all upset because we don't speak spanish. I try to get him to come with me, but he refuses.
I usher him back into one of our offices and put him on the translation line where we both speak to an operator who can translate for the both of us. He says he's here for a test and needs to know where to go and I said for him to follow me and I'll take him. He starts arguing with me, through the operator, about how it's bad that we don't speak spanish and treat them like this. I explain to him that it's after 5 and that we don't have access to anyone who speaks spanish for outpatients this late. He cusses at me and says some things that the operator refuses to translate. I have to walk him to the building that does the test and I'm sure he called me a b*tch when I turned around!!
How dare he come in without a friend to help him (this test is sceduled almost a month out) and expect you to bend over backwards to help him and be rude about it.
I usher him back into one of our offices and put him on the translation line where we both speak to an operator who can translate for the both of us. He says he's here for a test and needs to know where to go and I said for him to follow me and I'll take him. He starts arguing with me, through the operator, about how it's bad that we don't speak spanish and treat them like this. I explain to him that it's after 5 and that we don't have access to anyone who speaks spanish for outpatients this late. He cusses at me and says some things that the operator refuses to translate. I have to walk him to the building that does the test and I'm sure he called me a b*tch when I turned around!!
How dare he come in without a friend to help him (this test is sceduled almost a month out) and expect you to bend over backwards to help him and be rude about it.
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