I was talking to my workplace today [I'm on leave ATM] about a personal matter [see my new blog below...ugh, just ugh], and the topic of a customer I'd dealt with a while back came up. Seems she was a cow then, and she's still a cow now.
She sent me an email to my work address, and received the auto-reply stating that I'm on leave and due to return March 2014. This displeased her, and so she called in. I'm told the conversation went as follows:
SC - the stupid cow
TL - team leader who took the call
TL - 'Hi there Mrs Murray, my name's David, I'm on of the team leaders here. Your calls been transferred to me because I understand you have an issue with your policy? How can I help you today?'
SC - 'No, I need to speak with Tilly! How many times do I need to repeat myself before you people start to pay attention, huh? I spoke to her last time, she's messed up my policy and I need her to fix it TODAY'
TL - 'I'm sorry Mrs Murray, as my staff member advised you just a moment ago, Tilly is on leave from work and wont be returning until March of next year. I can certainly assist you with any enquiries you may have'
SC - 'NO! God! How many times do I need to repeat myself! Tilly stuffed up my policy last week and she WILL fix it TODAY'
TL - 'Mrs Murray, Tilly has been on leave sine March of this year, it is not possible for have touched your policy last week'
SC - 'NO, SHE DID! She declined my claim! And she WILL pay it today!'
*At this point Dave's been reading through the notes on the policy*
TL - 'Ma'am I can see that you did indeed have a dental claim rejected last week. I can also see that you've called about this numerous times, and been informed each and every time that it was the actual DENTIST that denied the claim, not us, and the reason they wouldn't put the claim through is because you haven't actually had that service yet. The notes here state that we received a call fro the dentists office, advising us that you were at their location asking them to put through the claim to us a whole month prior to your dental visit actually taking place, because you wanted to receive the money now, you didn't want to wait. As such, they were refusing to lodge the claim and informed you that by law, a claim can only be lodged once a service has actually taken place. Tilly is in no way involved in this claim or transaction ma'am, in fact, I can see that you've only ever spoken with her once or twice before, both times regarding payment on your policy'
SC - 'NO, I know that girl Tilly denied my claim, I want that money today!;
TL - 'Mrs Murray, I've already informed you the reason that your claim was denied, and that Tilly is in no way involved in this transaction'
SC - 'IM GOING TO GO TO THE POLICE!'
TL, trying not to laugh - 'Uh....okay, and what are they going to assist you with Mrs Murray'
SC - 'It's ILLEGAL for you people to be doing this! If you dont give me my money today, I'll go to the police and have you all arrested! You got that!'
TL - 'Okay ma'am, you do what you feel you need to do. In relation to your claim, please keep in mind going forward that claims can only be lodged once a service has actually taken place'
SC - 'YOURE ALL GOING TO JAIL!'
*click*
Hahahahahahaha oh how I dont miss those crazies
She sent me an email to my work address, and received the auto-reply stating that I'm on leave and due to return March 2014. This displeased her, and so she called in. I'm told the conversation went as follows:
SC - the stupid cow
TL - team leader who took the call
TL - 'Hi there Mrs Murray, my name's David, I'm on of the team leaders here. Your calls been transferred to me because I understand you have an issue with your policy? How can I help you today?'
SC - 'No, I need to speak with Tilly! How many times do I need to repeat myself before you people start to pay attention, huh? I spoke to her last time, she's messed up my policy and I need her to fix it TODAY'
TL - 'I'm sorry Mrs Murray, as my staff member advised you just a moment ago, Tilly is on leave from work and wont be returning until March of next year. I can certainly assist you with any enquiries you may have'
SC - 'NO! God! How many times do I need to repeat myself! Tilly stuffed up my policy last week and she WILL fix it TODAY'
TL - 'Mrs Murray, Tilly has been on leave sine March of this year, it is not possible for have touched your policy last week'
SC - 'NO, SHE DID! She declined my claim! And she WILL pay it today!'
*At this point Dave's been reading through the notes on the policy*
TL - 'Ma'am I can see that you did indeed have a dental claim rejected last week. I can also see that you've called about this numerous times, and been informed each and every time that it was the actual DENTIST that denied the claim, not us, and the reason they wouldn't put the claim through is because you haven't actually had that service yet. The notes here state that we received a call fro the dentists office, advising us that you were at their location asking them to put through the claim to us a whole month prior to your dental visit actually taking place, because you wanted to receive the money now, you didn't want to wait. As such, they were refusing to lodge the claim and informed you that by law, a claim can only be lodged once a service has actually taken place. Tilly is in no way involved in this claim or transaction ma'am, in fact, I can see that you've only ever spoken with her once or twice before, both times regarding payment on your policy'
SC - 'NO, I know that girl Tilly denied my claim, I want that money today!;
TL - 'Mrs Murray, I've already informed you the reason that your claim was denied, and that Tilly is in no way involved in this transaction'
SC - 'IM GOING TO GO TO THE POLICE!'
TL, trying not to laugh - 'Uh....okay, and what are they going to assist you with Mrs Murray'
SC - 'It's ILLEGAL for you people to be doing this! If you dont give me my money today, I'll go to the police and have you all arrested! You got that!'
TL - 'Okay ma'am, you do what you feel you need to do. In relation to your claim, please keep in mind going forward that claims can only be lodged once a service has actually taken place'
SC - 'YOURE ALL GOING TO JAIL!'
*click*
Hahahahahahaha oh how I dont miss those crazies
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