Had another one this morning! Joy!

[WHShit]

I would've given her an old voucher, if there was any arround. And if she wanted to get another book with 5 (wherever the pound sign is on my keyboard ) I would've told her that the voucher is expired. :P

That's just it...it was almost a month old....we didn't have any left. We had the new ones.....but they were different ones. It is like cutting a coupon from the papers...that kinda thing.

[WHShit]

So if she had a book that cost $20....and a reciept showing that she paid $20...instead of getting $15 and a voucher back why could you not just give her $20??? You get your $20 book back that you can resell (I assume it was in decent condition).

If I were a customer, I would be a little miffed too. But then again, I would have not waited a month either...

No....her reciept said she paid £15. She used a voucher (not a gift certificate or anything) for £5 off. This was a voucher like many we give out to everyone who buys anything. We have a new voucher every month or half a month. Hers was from last month and had expired by the time she returned it anyway. It is just like a coupon.

Say I went into a store with this coupon that entitled me to £5 off any shirt costing £10 or more. It was given to me this week, and is valid from next week to the week after. The shirt is £10. I buy my shirt, give my coupon. and save my £5.

I decide almost 4 weeks later that I didn't want it anyway. So, I have only actually PAID £5 for it as it was priced as £10 but I used my coupon for £5 off. As I knew that they took the coupon from me almost 4 weeks ago, and I knew that the coupon was passed its expiry date, I would never ever ask for my coupon back!I wouldn't expect them to still have it. I wouldn't expect to get the money back either.....I didn't PAY £10...I am only entitled to £5.


It is like a supermarket coupon that you would get out of the newspaper.....now would you be pissed off if you tried to return your £3 toothbrush that you saved 50p on (only paying £2.50 for)and they didn't have the expired coupon thay you had used to save the money ? Or they refused to give you "your" 50p? If so.....then I don't see why. Sorry

[RentalRacer]

Yeah to me a Voucher and a Coupon are two different things....which is why I posed the question.

To clarify...I was thinking of a voucher as something that someone purchased...like a gift card...and coupon as something free, like you cut out of a sales flyer....which has no cash value.

[Imogene]

(or whatever - we just like cookies around here ).

*hands over a package of Oreos she had sitting by the comp* I don' need them. You have them, but you have to share.

[BookstoreEscapee]

Some people don't get that "Money Off" and "Gift" are different when applied to vouchers.

Ah, I see what you're saying. I think most of us are taking it to mean "coupon" as in, 5 pounds off, which is what it sounds like from the OP's description of the conversation...I guess the OP will have to clarify that...

[rvdammit]

I think some of the confusion here is coming from the comman language separation.

Britspeak a voucher is frequently parsed as a "Gift Voucher", i.e. someone has gone out and bought this rather than give you cash. March of progress has turned them into gift cards.

Some people don't get that "Money Off" and "Gift" are different when applied to vouchers.

[BookstoreEscapee]

I'm gonna take a guess and say the voucher probably has some kind of disclaimer that says it has no cash value. Just like using a $1 off coupon at the grocery store. The coupon has no value in and of itself, and you don't get the coupon back if for some reason you happen to return your package of cookies (or whatever - we just like cookies around here ).

[Camry178]

She then says (sweeping her hand as if to whisk me away) "I will never shop here again." "I will go to the other shops"

Can I PLEASE, PLEASE, PLEEEEEEEEEEASE have that in writing, signed and notarized...

[captainvegetable02]

I also don't see where anyone is getting the idea that she paid $20 for the book...a $5 voucher is, I assume, like a coupon...she got a $20 book, used a $5 voucher, so she only paid $15 for the book. So she is only entitled to $15 back if she returns it. I've also never gotten a coupon back if I returned something I bought with a coupon. I picture the receipt would look something like this:

Book: $20.00
Voucher: -$5.00
Total: $15.00
Cash paid: $15.00

She paid $15, she gets $15 back for returning the book. Since I also assume that the voucher didn't have any cash value (she would not have been able to walk into the store and exchange it for $5 cash, it's just a $5 discount towards a purchase, otherwise it's essentially worth nothing), she isn't entitled to $5 cash for it because she returned the item it was used on.

[reformedwaitress]

If I were a customer, I would be a little miffed too. But then again, I would have not waited a month either...

If you went to a store and bought something that was $20 and had a coupon for 25% off and then returned it later, would you expect to get the coupon back too? Once a coupon or discount is used, it's used. I see no reason to five it back just because she didn't like what she bought. She got back what she paid for it.

But that's just me

[April]

I think of it like a coupon. You use a coupon on something, you don't get the coupon back if you return it. you only get the ammount that you paid

[April]

So if she had a book that cost $20....and a reciept showing that she paid $20...instead of getting $15 and a voucher back why could you not just give her $20??? You get your $20 book back that you can resell (I assume it was in decent condition).

If I were a customer, I would be a little miffed too. But then again, I would have not waited a month either...

She didn't pay 20 though. She used the voucher and paid 15 dollars. She wanted the 15 refunded and an extra 5 dollar off voucher

[powerboy]

So if she had a book that cost $20....and a reciept showing that she paid $20...instead of getting $15 and a voucher back why could you not just give her $20??? You get your $20 book back that you can resell (I assume it was in decent condition).

If I were a customer, I would be a little miffed too. But then again, I would have not waited a month either...

Same here. Whenever I returned a product that I used a voucher with, I get the whole amount back.

[Calud]

I would've given her an old voucher, if there was any arround. And if she wanted to get another book with 5 (wherever the pound sign is on my keyboard ) I would've told her that the voucher is expired. :P

[RentalRacer]

So if she had a book that cost $20....and a reciept showing that she paid $20...instead of getting $15 and a voucher back why could you not just give her $20??? You get your $20 book back that you can resell (I assume it was in decent condition).

If I were a customer, I would be a little miffed too. But then again, I would have not waited a month either...