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Guest called to complain that his A/C wasn't working in his room. He said he spoke to someone last night, but he couldn't remember names and couldn't describe the voice. He said the manager was gone all day and that he called Corporate and they told him to tell us to give him a free room.
CW investigated, and then told him in no uncertain terms that (1) if he had, indeed, called Corporate and they wanted to issue him a free room, they would have called to inform us of such, (2) the manager was here all day, and (3) the AC was working fine in that room.
Furthermore, he claimed he couldn't describe the voice of the person he talked to. It would either have been me (swing shift) or the weekend Night Auditor. He did not call me. Weekend Night Auditor has a very distinct Chinese accent that would be easy to describe. So he's full of BS.
Furthermore, housekeeping saw two people leave that room around check-out time. SC paid for one person. When confronted with this, SC said it had to be staff. Back of house staff wear uniforms with our logo and colors on them, not to mention the staff all know each other. More BS.
SC did not get a free room. We also filed an incident report in case he does call Corporate later on, they will have a record of his shenanigans. We also banned him for fronting since we know he had other people in the room that he didn't register or pay for.
CW investigated, and then told him in no uncertain terms that (1) if he had, indeed, called Corporate and they wanted to issue him a free room, they would have called to inform us of such, (2) the manager was here all day, and (3) the AC was working fine in that room.
Furthermore, he claimed he couldn't describe the voice of the person he talked to. It would either have been me (swing shift) or the weekend Night Auditor. He did not call me. Weekend Night Auditor has a very distinct Chinese accent that would be easy to describe. So he's full of BS.
Furthermore, housekeeping saw two people leave that room around check-out time. SC paid for one person. When confronted with this, SC said it had to be staff. Back of house staff wear uniforms with our logo and colors on them, not to mention the staff all know each other. More BS.
SC did not get a free room. We also filed an incident report in case he does call Corporate later on, they will have a record of his shenanigans. We also banned him for fronting since we know he had other people in the room that he didn't register or pay for.
That would be a bit extreme.
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