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Some of the details are from my end of it, and some from what my coworkers told me.
I was watching the front lanes at the end of the night while awesome bosslady was grabbing drawers from all over the store. She happened to be at the pharmacy, which was right there, so when a guy came up asking if I was the lady to see about some baby clothes, and mentioned her name, I asked her what to do.
Background: we have lots of sets of baby clothes that are sets meant to be given as gifts. They are tagged together, but they do come apart sometimes. So the main item is tagged with a barcode and the rest of the items in the set can have tags with the item number, but no barcode, and a $0.00 so they don't get double-scanned or sold as one piece for the price of the set. It's meant to protect customers from getting overcharged.
Well, this guy, who said he'd worked retail [you should know better*, you scammer] wanted 4 sets of clothes for $0 because "as a consumer, that's what I see." (The main barcode tags had no printed price, as they were meant to be gifts. Whether that's smart of the company is beside the point. Any reasonable person would use a price scanner.) I had asked bosslady what to do and was confused when she had said to mark them to $0. I even asked if the computer would do that. I rang the first up and it was $18.00. She had come over and told me to mark them down. I had to, with a smile, but I'm sure he could see in my eyes how little I thought of him. When you say "as a consumer," I totally know better. And his wife was pregnant. What is he going to teach that kid?
On top of it, even though the MOD had gotten sick of the SC's arguing and quoting laws we weren't breaking, and had given in, the SC got mad when MOD removed the rest of the clothes so we could put prices on the tags. He accused MOD of being rude, and MOD told him, "I'm correcting our mistake." The guy got free stuff and he was still threatening to call corporate. Ugh. I see it as lost sales, which take hours away from me. I feel he's stolen from me.
* I heard the MOD had actually said this to the SC. I think he wishes he hadn't given in. We were discussing it and MOD said, "What I should've done was ripped it apart and handed the shirt with the $0.00 tag on it to the guy." I wish he had.
I was watching the front lanes at the end of the night while awesome bosslady was grabbing drawers from all over the store. She happened to be at the pharmacy, which was right there, so when a guy came up asking if I was the lady to see about some baby clothes, and mentioned her name, I asked her what to do.
Background: we have lots of sets of baby clothes that are sets meant to be given as gifts. They are tagged together, but they do come apart sometimes. So the main item is tagged with a barcode and the rest of the items in the set can have tags with the item number, but no barcode, and a $0.00 so they don't get double-scanned or sold as one piece for the price of the set. It's meant to protect customers from getting overcharged.
Well, this guy, who said he'd worked retail [you should know better*, you scammer] wanted 4 sets of clothes for $0 because "as a consumer, that's what I see." (The main barcode tags had no printed price, as they were meant to be gifts. Whether that's smart of the company is beside the point. Any reasonable person would use a price scanner.) I had asked bosslady what to do and was confused when she had said to mark them to $0. I even asked if the computer would do that. I rang the first up and it was $18.00. She had come over and told me to mark them down. I had to, with a smile, but I'm sure he could see in my eyes how little I thought of him. When you say "as a consumer," I totally know better. And his wife was pregnant. What is he going to teach that kid?
On top of it, even though the MOD had gotten sick of the SC's arguing and quoting laws we weren't breaking, and had given in, the SC got mad when MOD removed the rest of the clothes so we could put prices on the tags. He accused MOD of being rude, and MOD told him, "I'm correcting our mistake." The guy got free stuff and he was still threatening to call corporate. Ugh. I see it as lost sales, which take hours away from me. I feel he's stolen from me.
* I heard the MOD had actually said this to the SC. I think he wishes he hadn't given in. We were discussing it and MOD said, "What I should've done was ripped it apart and handed the shirt with the $0.00 tag on it to the guy." I wish he had.
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