*I wasn't working the day this happened, I can only go by what I'd been told by co-workers*
This woman supposedly had returned ten DVDs that day, they had not been checked in, and she was apparently VERY upset about this - swore up and down that she "had" returned them, was ranting that we weren't doing our jobs....all this being directed towards whichever librarian was in charge that day.
However, about half an hour later, all ten of those DVDs mysteriously were returned in the bookdrop, and the customer never came back in to apologize or even say anything about it.
(this sort of thing is why I'm always doubtful when a customer insists that he or she returned a particular item, because you never really know.....)
This woman supposedly had returned ten DVDs that day, they had not been checked in, and she was apparently VERY upset about this - swore up and down that she "had" returned them, was ranting that we weren't doing our jobs....all this being directed towards whichever librarian was in charge that day.
However, about half an hour later, all ten of those DVDs mysteriously were returned in the bookdrop, and the customer never came back in to apologize or even say anything about it.
(this sort of thing is why I'm always doubtful when a customer insists that he or she returned a particular item, because you never really know.....)
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