Your CEO will give me what I want!

[greensinestro]

It kind of went like this:

Me: Thank you for calling internet support. My name is *****, how can I help you?"

SC: Hi, I wanted to see when you will be getting DSL.

Me: (Groan, being we don't offer it, and I get at least 10 calls day like this): I'm sorry, maam, but we do not offer it at the present time, nor do we have any projected date for that yet.

SC: Well, I keep getting that answer from all of you people. You should know when you will be getting it.

Me: I'm sorry, maam, but being we have not been provided with that information from our management team, we cannot provide any information on DSL to customers until they have advised us.

SC: It looks like I'll have to go to your competition for DSL then (which, they don't offer either, based on her geographic location)

Me: That, of course, if your right to do, and we would hate to lose a valued customer (yeah, right! I could tell this call was already taking a turn for the worse).

SC: When it becomes available, will you call me?

Me: We really don't make calls, but you can get this information on the internet or.....

SC: No, I want to be called when you know when you will get it.

Me: Maam, we cannot make that guarantee, however.......

SC: Do you have the number of your CEO?

Me: I do, maam, but we are not permitted to give that out to customers.

SC: Your CEO could give me what I want and tell me when DSL will be available.

Me: Actually, our CEO generally has the same information that we do. I can let you speak with a supervisor who can refer your information on a callback.

SC: No, I have already spoken to a supervisor, and he gave me the same information that you did.

Me: In that case, our CEO will also have the same information that my supervisor does.

SC: (The grand finale, which I hear every day): I'll just have to go to Bellsouth then. (Which she won't, because she already previously on another call spoke her disdain about that company, probably because she owes them money).

[ArenaBoy]

I love it when people try to use the CEO or the owner as leverage against us. The most amusing way to counter it is to reply with a nice "Then I'm sure you'll understand that the owner expects his rules to be followed." Throws them for a loop.

[Andara Bledin]

Ah, the DSL runaround. The simple fact is that if one person can offer DSL to an area, everybody who offers DSL at all will also offer DSL for that area. If your company of choice doesn't offer it to your location, nobody else will, either. You're going to be stuck with either cable or satellite at that point.

^-.-^

[Banrion]

The company I work for, letters to the CEO are screened, and then forwarded to the appropriate Customer Service departments. The only thing writing to the CEO will get you is a better chance of the letter getting lost in the shuffle, and a guaranteed month or longer wait for a response.

[Andara Bledin]

At my place, if you write a letter to the CEO, it goes through accounting for sorting, then comes to me. In fact, everything that goes to the CEO goes through me first except some phone calls (because I no longer answer the phones and the new girl isn't that up on the concept of how to screen calls).

^-.-^