She Knew She Was Wrong

[Estil]

The item limit and the fact that nobody obeys it is probably my #1 pet peeve about the express lanes. Pet Peeve #2 is when the only lanes open are self-scan and express. Quite annoying when you're coming through with a cart full.

You know they have as few regular lanes open as possible to "force" the customers to use self-checkout right? The idea of course is to get rid of jobs/hours of cashiers/baggers. The store (hint: starts with a K and ends in "Roger") can claim "Customer 1st!" all they want but that doesn't make it true. :P

[Juggler]

As a customer, I've had managers DIRECT me and my full buggy to express lanes.

If the normal lanes are full and the express is empty, I see no problem with this.

[XCashier]

Probably because not enough customers complain.

Oh, they complain, but never to the right people. They're more than happy to rip the cashier a new one, but when she offers to get a manager, they're "No, I don't want to talk to a manager, you tell him what I said!" Um, yeah. It'll mean more coming directly from the customer than second-hand through an employee. Go talk to a manager or take it up with Corporate!

[Jay]

sooo many people are apparently aliterate morons.

sig-worthy

[wolfie]

The store (hint: starts with a K and ends in "Roger") can claim "Customer 1st!" all they want but that doesn't make it true. :P

Sure it's true - if you're talking about the order in which people walk out, never to return, as a result of stupid management policies such as trying to force people to use self-scan.

[Estil]

Yes but guess who ends up getting the blame for all that (hint it's not the managers)? :P