Customers who are "valuable" in call centers

[greensinestro]

Why is it you have customers who tell us how valuable they are, yet are:

* People who have their account in collections every month (call centers)

* People who bounce checks from month to month and are still free as a bird

* People who make payment arrangments, and when the day comes to pay the
bill, are the ones who call back with an excuse as to why they can't keep their
arrangments

* People who month after month have their services shut off for non-payment,
and tell us how cruel we're being to them by making them pay their bill

* People who tell us how we're going to lose a very important customer, yet it
shows in their records that they haven't paid a bill in years because jelly spined
managers always credit their entire bill to shut them up, meaning the company
pays their bill

* People who have committed fraud in more ways than one, and yet still stay with
their current company instead of going elsewhere


More reasons are welcome......

[Grendus]

* People who tell us how we're going to lose a very important customer, yet it
shows in their records that they haven't paid a bill in years because jelly spined
managers always credit their entire bill to shut them up, meaning the company
pays their bill

Hey, if they weren't very important customers why else would the company be paying their bills for them? BTW, the phone service has been unsatisfactory this month, I've practically had to yell myself hoarse to get my service turned back on this time, so I expect at least a free upgrade. Maybe some movie channels. This is terrible customer service, you know.

[EricKei]

It's simple. If they have to tell you how valuable they are...they're not ;}

[protege]

How about this one?

*People who bitch and moan about how the company should kiss their ass, because they "spend so much money" in the store/online? Yet, when you look at their account, shows $20 in sales...spread over 20 years

[MoonCat]

Oh yeah, I had one guy tell me he was one of our best customers! Apparently didn't know I could see his entire account at the time. He placed about 5 ads with us in the last 5 years. Yeah, woohoo, best customer ever...not.

[greensinestro]

Or how about people who tell us how valuable they are, and yet you see how every call in to the center shows it turned into a supervisor call, with a whole page of complaints against each representative he/she talked to? Yeah, those are certainly valuable.......for headaches and plenty of aspirin. These are also the ones that call in fifty times or more a month.

[EricKei]

This reminds me of an old saying...Something about squeaky wheels and grease...

[dalesys]

This reminds me of an old saying...Something about squeaky wheels and grease...

As in "Let me grease this spinner up and put it somewhere..."

[wolfie]

This reminds me of an old saying...Something about squeaky wheels and grease...

Except in this case, the Japanese version of "the one who demands attention gets it" proverb would be more appropriate - "The nail that sticks up gets hammered down".