Here was my wonderful week of suck.
Our refunds are processed 30 days from request. Yes this is kinda crappy, legal, but crappy. I don't make policy I just follow it.
SC-When will I be getting my refund.
Me-Gives date. (Was scheduled 28 days from his request)
SC-WHAT!!!! This is unacceptable. You made me miss my rent.
(Strike 1-Yes I personally travel all over the country, put guns to customers heads and force them to buy our stuff)
Me-Restate date, that it is under 30 days and he will be refunded. Begin silent treatment.
SC-Well you will be hearing from my lawyer *click*
I would love to hear his lawyers response as well as his own when he hears a fee for sending us a letter.
Ok granted this could be confusing but I mean logic should play a part
SC-I got this cash certificate for part 2 of your program. How do I redeem this?
Me-You will have to purchase part 1 then you can get the part 2 for free.
SC-Well this doesn't say anything about buying part 1.
Me-*head desk* rinse and repeat 4 times
Next
SC-I need to know the refund policy on my program.
Me-You had 30 days from the time you received your materials. (he purchased in December well past any time frame)
SC-So you mean I cant get my money back.
Me-I'm sorry but your application clearly stated the return policy.
SC-Well maybe if I tell you my history.
Me-(Internally of course)When the hell did I say that I have any power to change written policy or that I would even if you didn't just hit the irk me button (I can but only if someone is super nice to me and I talk to management)
I reward good customers and punish sucky ones. Luckly I work at a place that outside of lying or causing a refund allows me to do as I wish.
General Rant of the week-If I don't ask you to spell you name, DON'T. I'm not sure why this bothers me so much but it does. I understand if you have a complicated name but even then I have worked with people long enough to understand most names. And if you spell jones I will personally think about beating you with a rolled up newspaper.
Our refunds are processed 30 days from request. Yes this is kinda crappy, legal, but crappy. I don't make policy I just follow it.
SC-When will I be getting my refund.
Me-Gives date. (Was scheduled 28 days from his request)
SC-WHAT!!!! This is unacceptable. You made me miss my rent.
(Strike 1-Yes I personally travel all over the country, put guns to customers heads and force them to buy our stuff)
Me-Restate date, that it is under 30 days and he will be refunded. Begin silent treatment.
SC-Well you will be hearing from my lawyer *click*
I would love to hear his lawyers response as well as his own when he hears a fee for sending us a letter.
Ok granted this could be confusing but I mean logic should play a part
SC-I got this cash certificate for part 2 of your program. How do I redeem this?
Me-You will have to purchase part 1 then you can get the part 2 for free.
SC-Well this doesn't say anything about buying part 1.
Me-*head desk* rinse and repeat 4 times
Next
SC-I need to know the refund policy on my program.
Me-You had 30 days from the time you received your materials. (he purchased in December well past any time frame)
SC-So you mean I cant get my money back.
Me-I'm sorry but your application clearly stated the return policy.
SC-Well maybe if I tell you my history.
Me-(Internally of course)When the hell did I say that I have any power to change written policy or that I would even if you didn't just hit the irk me button (I can but only if someone is super nice to me and I talk to management)
I reward good customers and punish sucky ones. Luckly I work at a place that outside of lying or causing a refund allows me to do as I wish.
General Rant of the week-If I don't ask you to spell you name, DON'T. I'm not sure why this bothers me so much but it does. I understand if you have a complicated name but even then I have worked with people long enough to understand most names. And if you spell jones I will personally think about beating you with a rolled up newspaper.
Comment