I don't care if the price was wrong, HONOR it!

[shopgirl15]

So at work today at the naked-aristocratic-lady-on-a-horse shop, a very bitchy customer went off the rails when she was given the wrong price for a few items. She claimed a coworker told her the wrong price, coworker says SC misheard her. Given the crazies we get in this store who think huge dipped strawberries are free samples or don't bother to check the price on things until they get to the register and get sticker shock, I wouldn't be surprised if she was hearing things.

So SC demands that we give her the price she claims she heard. Manager isn't having it. Fortunately our manager is a cool guy and knows are customers can be nuttier than the chocolate we sell, and we all had a good laugh about her after she stormed out without buying anything and claiming she would call corporate (if there's one thing I can praise about this company its that it usually has our backs and acknowledges customers as entitled exaggerators).

[Lace Neil Singer]

We have people like that all the time. For example, in the supermarket; at the moment, as everyone knows, it's the best time to buy Christmas chocolate and biscuits as all are marked down considerably to shift the stock. However, some customers seem unable to either read or understand the barkers and think that all sweets, chocolate and biscuits are those prices. Cue tantrums when they come up to the checkouts and find out the truth.

I was shopping the other day when I saw an SC bitching to a supervisor about this. The supervisor was brilliant tho, she just took the SC to the area and showed her the barker, stating that the Christmas stock only was marked down and not the expensive chocolates that the SC was trying to get for the marked down price. XD Apparently, she'd found the box among the marked down items, where another SC had dumped it after seeing all the marked down stuff. Now, it's understandable that some other customer might make the mistake; however, once corrected, it goes into SC territory when you start arguing the point and bitching about it. Just nod, understand that you made a mistake, and either buy the item at the correct price or grab some Christmas chocolate at the marked down price. Not hard.

[Dreamstalker]

Can I clone that supervisor? Mine just tells us to honor the price (and SM wonders why the suits say this store is losing money) My state has a law where if an item is mispriced--it has to be a provable mistake by the store--the custy gets it for free. This results in all sorts of scammers who know we don't always have the manpower to check the shelf.

[Silent-Hunter]

For free? Seriously? The most they should get is the incorrect price, and in my opinion not even that!

[fireheart]

Dammit shopgirl, now I'm craving dipped strawberries!

[Lace Neil Singer]

Can I clone that supervisor? Mine just tells us to honor the price (and SM wonders why the suits say this store is losing money) My state has a law where if an item is mispriced--it has to be a provable mistake by the store--the custy gets it for free. This results in all sorts of scammers who know we don't always have the manpower to check the shelf.

We get that kind of problem all the time cuz of customers who, after seeing something similar on special offer or marked down, dump the original item among the marked down stuff instead of putting it back. It drives us all potty, but the store policy is not to let customers have the item at the marked down price. Otherwise, all anyone would have to do is go to the till with a luxury item and say, "Well, I found it in [aisle with marked down items] so give it to me at that price!" and the store would lose money.

[cashierbex]

I am allowed to change the price if there was a lot of the item in the markdowned spot, or our tags are still up from the last weeks ad.

[XCashier]

Apparently, she'd found the box among the marked down items, where another SC had dumped it after seeing all the marked down stuff. Now, it's understandable that some other customer might make the mistake; however, once corrected, it goes into SC territory when you start arguing the point and bitching about it.

I see that frequently at my workplace, too. Someone puts a bolt of fabric in the wrong spot, another customer grabs it and insists it should be the price on the shelf.

SC: The sign said $3.99 a yard!
ME: Ma'am, the sign is for the Broadcloth. This is Designer Name Quilting Fabric.
SC: Well, it was on the shelf with the Broadcloth, I should get it for that price!

Uh huh. So if someone dumped a bolt of $2.99 muslin on the same shelf as the $20.99 silk, I get to sell you the muslin for $20.99? Didn't think so. Funny how it never works the other way around... The sign was for one thing. This is a different thing, therefore you don't get it for the other price. Put on your Big Kid Underoos and Deal With It!

[Dreamstalker]

For free? Seriously? The most they should get is the incorrect price, and in my opinion not even that!

I agree. Giving an SC an item for free does nothing to make the pricing manager aware of a problem, and only serves to encourage the scammers and screamers.

Unless the customers know this law (and have enough gray matter to demand a manager), the most they get from most of us is a price adjustment. Filling out the "price accuracy" paperwork is a pain in the ass for all involved and accomplishes nothing.

[Monterey Jack]

I see that frequently at my workplace, too. Someone puts a bolt of fabric in the wrong spot, another customer grabs it and insists it should be the price on the shelf.

Ugh. This is why I always return something I don't want to the exact place I found it. Every time I go to Best Buy, the ever-dwindling DVD/Blu-Ray section has movies scattered willy-nilly, and it's almost impossible to find the correct sale prices. Especially annoying to see brand-new releases tossed into the $7.99 sale bin. Is taking five more steps really that hard?

[Miss Maple Leaf]

My state has a law where if an item is mispriced--it has to be a provable mistake by the store--the custy gets it for free.

We have that in Canada too, the scanning code of practice. It's free up to a maximum of ten bucks, after that they just get ten bucks off the price.

The customers always act so smug when they bring it up too. They act like they're so superior for "catching us trying to rip them off" when in reality the rare times that the price tag is lower than the scanned price is because the price was raised and someone simply missed changing the tag.

[CrazedClerkthe2nd]

Given the crazies we get in this store who think huge dipped strawberries are free samples

Wait....HUH?!

*remembers what site he's on*

Ok, nevermind....but still. Good grief.

[veniteangeli]

I can't stand this. We can't stand over every shelf, or every customer, and make them put shit back where they got it. We've got enough to do! If a customer moves something around and you happen to pick it up before we find it, you need to use some fucking common sense, and not be a scamming, snivelling weasel asshole.

I'm sorry, we've had too damn much of this in the last month, and I actually went off at one woman. I told her it's not our responsibility to shadow every customer to make sure they put things back in the right place, and that it was unreasonable and ridiculous of her to expect us to charge her the clearance price when there was obviously no clearance sticker on the item itself. I don't care that you got it from the $10 rack! The price tag says $50!!!

[Kagato]

I can't stand this. We can't stand over every shelf, or every customer, and make them put shit back where they got it. We've got enough to do! If a customer moves something around and you happen to pick it up before we find it, you need to use some fucking common sense, and not be a scamming, snivelling weasel asshole.

I'm sorry, we've had too damn much of this in the last month, and I actually went off at one woman. I told her it's not our responsibility to shadow every customer to make sure they put things back in the right place, and that it was unreasonable and ridiculous of her to expect us to charge her the clearance price when there was obviously no clearance sticker on the item itself. I don't care that you got it from the $10 rack! The price tag says $50!!!

Dammit, where's a like button when you need one... Ah well, you'll have to settle for a instead.

I'm just thankful that we don't have any of those kinds of 'laws' here in NZ - if it does not have an obvious price tag on it stating the claimed price and they do not have an up to date promotional flyer showing the price is incorrect (or they are doing a price match if the business does that kind of thing), the manager on duty generally has the final say. We need more managers backing up their workers and less enabling the EWs and SCs plaguing shops.

It's a pity that common sense isn't all that common.

[XCashier]

I can't stand this. We can't stand over every shelf, or every customer, and make them put shit back where they got it. We've got enough to do! If a customer moves something around and you happen to pick it up before we find it, you need to use some fucking common sense, and not be a scamming, snivelling weasel asshole.

Amen and amen! Customers just cannot wrap their little brains around the fact that they are not the only person who has been through that store, and that the employees, fellow human beings, cannot go through the hundreds of thousands of products that a store has in stock and get everything absolutely perfect every time something gets misplaced!