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So over the last couple of days, I've been sick as a dog. Like "sore all over, running nose, sore throat, my head is floating" sick. So, what I did was reschedule my appointments for next week. Except for one guy. He said he had have the job done today, or else he was going with someone else. And since I didn't want to lose the money, I went out.
Now, before I go into the story, I need to state two things. First, when I get calls, I take them as the owner, and say things like "I'll send a technician out", or "my technician is under the weather, so we'd like to reschedule the appointment", to make the business seem bigger than it is. The second is that when I do have to work when I'm sick, I take precautions so not to get my customers sick. I'm talking long sleeves to cough and sneeze into, tissues to blow my nose into, a bag to throw my used tissues into, and cough drops, and medical gloves so I'm not spreading anything when I touch things, and hand sanitizer.
So I go up to this person's house, ring the bell, have them sign the service agreement (thanks for that idea guys!), and trudge to their computer.
Now, I am not thinking clearly, and it took me about 3 hours to figure out a 1 hour job, so this guy was kinda perturbed at me taking so long. I was also coughing, sneezing and blowing my nose the whole time, and this guy wasn't pleased with this fact either. So here I am, taking his abuse while I'm trying to figure out what the problem is, trying to be as pleasant, but failing miserably. I did NOT want to be there, and he was told that I would be sick.
So I get done, and I give him the copy of the invoice for my time, and he has a fit, and threatens to call my boss. Now, this is when it is my turn to have some fun, and I say "Go ahead. I'll go into the next room so you can do so." And I leave the room, turn my ringer on silent, and pop a cough drop, and wait. Not a minute later, I get the call.
Me: My business name, how can I help you?
SC begins to rant about how I was sick and all that.
Me: Well, when I called you yesterday, I told you that the only technician available during that time was sick, and I tried to reschedule.
SC then starts lying to me about my behavior, trying to completely absolve himself of all fault in this situation.
Me: Well, I'm sorry to hear that sir, but before I take any action, I have a few questions for you.
SC: Go ahead.
Me: Was this before or after you called him a "cock smoking plague monkey"?
SC: ....I never said that. (Yes he did.)
Me: Uh huh. And what about "you hope he dies from whatever he gets for spreading that shit around my house." (Which was bullshit, since I took those precautions I talked about earlier.)
SC: ...Uuuuhhhhh.....
Me: And what about threatening to "get you fired, you disease ridden piece of shit."
SC is flabbergasted. :How do you know all this?
This is my cue to walk around the from the kitchen, into the living room, and right into the SC's view.
Me: Maybe because I'm the owner AND technician that was sent out.
I hang up the phone.
Me: I told you I was sick, and I took every precaution to prevent myself from spreading things around. Now, how about you stop wasting my time and pay me like you agreed to do when you signed the service agreement? Or do I get to take you to court for breech of contract?
SC looks at me sheepishly, and goes out to get his wallet, and pays me the $55 dollars he owes me, in cash.
Me: I'm sorry I was snappish and unpleasant with you sir, but I did try to reschedule. Maybe next time you call for a service and they want to reschedule, there's a good reason for it.
Then I walk out, head home, make myself some tea with honey and lemon in it, and laid down in front of the tv and watched Nicktoons. So it ended pretty well, and I got to tell him off when he tried to screw me. I honestly don't care if he calls me again for work, but I have a feeling he will. After all, I've got the best non-negotiable prices in town.
Now, before I go into the story, I need to state two things. First, when I get calls, I take them as the owner, and say things like "I'll send a technician out", or "my technician is under the weather, so we'd like to reschedule the appointment", to make the business seem bigger than it is. The second is that when I do have to work when I'm sick, I take precautions so not to get my customers sick. I'm talking long sleeves to cough and sneeze into, tissues to blow my nose into, a bag to throw my used tissues into, and cough drops, and medical gloves so I'm not spreading anything when I touch things, and hand sanitizer.
So I go up to this person's house, ring the bell, have them sign the service agreement (thanks for that idea guys!), and trudge to their computer.
Now, I am not thinking clearly, and it took me about 3 hours to figure out a 1 hour job, so this guy was kinda perturbed at me taking so long. I was also coughing, sneezing and blowing my nose the whole time, and this guy wasn't pleased with this fact either. So here I am, taking his abuse while I'm trying to figure out what the problem is, trying to be as pleasant, but failing miserably. I did NOT want to be there, and he was told that I would be sick.
So I get done, and I give him the copy of the invoice for my time, and he has a fit, and threatens to call my boss. Now, this is when it is my turn to have some fun, and I say "Go ahead. I'll go into the next room so you can do so." And I leave the room, turn my ringer on silent, and pop a cough drop, and wait. Not a minute later, I get the call.
Me: My business name, how can I help you?
SC begins to rant about how I was sick and all that.
Me: Well, when I called you yesterday, I told you that the only technician available during that time was sick, and I tried to reschedule.
SC then starts lying to me about my behavior, trying to completely absolve himself of all fault in this situation.
Me: Well, I'm sorry to hear that sir, but before I take any action, I have a few questions for you.
SC: Go ahead.
Me: Was this before or after you called him a "cock smoking plague monkey"?
SC: ....I never said that. (Yes he did.)
Me: Uh huh. And what about "you hope he dies from whatever he gets for spreading that shit around my house." (Which was bullshit, since I took those precautions I talked about earlier.)
SC: ...Uuuuhhhhh.....
Me: And what about threatening to "get you fired, you disease ridden piece of shit."
SC is flabbergasted. :How do you know all this?
This is my cue to walk around the from the kitchen, into the living room, and right into the SC's view.
Me: Maybe because I'm the owner AND technician that was sent out.
I hang up the phone.
Me: I told you I was sick, and I took every precaution to prevent myself from spreading things around. Now, how about you stop wasting my time and pay me like you agreed to do when you signed the service agreement? Or do I get to take you to court for breech of contract?
SC looks at me sheepishly, and goes out to get his wallet, and pays me the $55 dollars he owes me, in cash.
Me: I'm sorry I was snappish and unpleasant with you sir, but I did try to reschedule. Maybe next time you call for a service and they want to reschedule, there's a good reason for it.
Then I walk out, head home, make myself some tea with honey and lemon in it, and laid down in front of the tv and watched Nicktoons. So it ended pretty well, and I got to tell him off when he tried to screw me. I honestly don't care if he calls me again for work, but I have a feeling he will. After all, I've got the best non-negotiable prices in town.
, It would have been impossible to know that.
That was awesome pawnage. I'm glad you got to do that AND get paid for the service.
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