The people in the neighborhood around The Resort can be a bit...special.
The other night it was a busy night at our restaurant. Some people from the neighborhood came in and were miffed that they couldn't get a table. They came to the front desk to complain.
Sucky Resident: "You need to accommodate the locals! We just live up the hill and they wouldn't get us a table!"
Supervisor: "I'm sorry, but on Saturday nights the restaurant is very busy. You need a reservation to get in on weekends."
SR: "But we're local! You just discriminate against locals! All you care about are the people staying here!"
Supervisor: "Sir, we are just busy. Even our hotel guests must make dining reservations because we are so busy. That said, we do take care of our guests first because we are a hotel and it is our job to give them priority. We are happy to serve outside guests as well, however on weekends you must make a reservation."
SR: "I'll be talking to your manager in the morning!"
We have a similar entitlement problem in the morning with our newspapers. Neighbors will walk in and take our newspapers, then throw a huff when we tell them they can't do that because "We live in the community!". Yes, but those complimentary papers are for the guests who are paying us money. We order just enough for our guests and a few extra for the restaurant. If you want to buy a paper you can go to the convenience store next door; you can't take one of ours for free just because you happen to live in proximity to us!
The other night it was a busy night at our restaurant. Some people from the neighborhood came in and were miffed that they couldn't get a table. They came to the front desk to complain.
Sucky Resident: "You need to accommodate the locals! We just live up the hill and they wouldn't get us a table!"
Supervisor: "I'm sorry, but on Saturday nights the restaurant is very busy. You need a reservation to get in on weekends."
SR: "But we're local! You just discriminate against locals! All you care about are the people staying here!"
Supervisor: "Sir, we are just busy. Even our hotel guests must make dining reservations because we are so busy. That said, we do take care of our guests first because we are a hotel and it is our job to give them priority. We are happy to serve outside guests as well, however on weekends you must make a reservation."
SR: "I'll be talking to your manager in the morning!"
We have a similar entitlement problem in the morning with our newspapers. Neighbors will walk in and take our newspapers, then throw a huff when we tell them they can't do that because "We live in the community!". Yes, but those complimentary papers are for the guests who are paying us money. We order just enough for our guests and a few extra for the restaurant. If you want to buy a paper you can go to the convenience store next door; you can't take one of ours for free just because you happen to live in proximity to us!
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