How I got fired.

[Jester]

Until the day they find themselves short-handed and they call the OP and say "You haaaaave to come in today!" With any luck it will be months after the OP has moved and can say "screw you, I don't work there anymore."

At which point you say into the phone, "I got 99 problems, but your job ain't one!"

[otakuneko]

I am then told im fired. Because i never used the word sorry.

Bullshit.

Even if you'd said sorry a dozen times, they most likely would've fired you.

[Sliceanddice]

Until the day they find themselves short-handed and they call the OP and say "You haaaaave to come in today!" With any luck it will be months after the OP has moved and can say "screw you, I don't work there anymore."

happened three times last week. i had to tell them no once cause i would have wound up working in my wibbly wobbly sexy wexy shirt as i kept getting called in and had no chance to do laundry. if im not scheduled next week im going to see about filing for unemployment.

[mhkohne]

you would be right my good sir. im looking for another job right now. seeing as i haven't been on the schedule the last two weeks.

Nice. See if you can file for unemployment while you look. They are trying to weasle out of unemployment by not actually letting you go. There is a limit in most states as to how long they can pull that trick. Find out what the limit is and stick em with it.

[Kittykat]

Unemployment, file for it. And when they ask why, tell them exactly what happened. That because of an irate customer (member, whatever they call it where you worked) you were fired. Depending on what state you live (If US) you should be protected under the law.

[MoonCat]

I would say that you no longer have that job...that is usually a good indication that they have let you go. At least that has been what I've seen over my years working.

Until the day they find themselves short-handed and they call the OP and say "You haaaaave to come in today!" With any luck it will be months after the OP has moved and can say "screw you, I don't work there anymore."

[Sliceanddice]

Not sure that Jack in the Crack qualifies as either a job or a way to make money, to be honest. Good luck!
.

you would be right my good sir. im looking for another job right now. seeing as i haven't been on the schedule the last two weeks.

[Estil]

Don't these corporate-meatheads realise that most customers hate corporate-scripted anything??

Fixed for ya.

[Jester]

I'm lucky enough to work in one of the few call center jobs that doesn't have to deal with a freakin' survey at the end of the call. They did away with them this past January. Why? Because the client realized that what the callers were complaining about had nothing to do with the agents on the phone but with issues on the client's end.

Wait, what? It made sense, AND it was allowed? Isn't that a complete violation of Korporate Amerika Rools and Regyoolashuns?

Cue someone relating an incident that is more in line with the usual corporate idiocy.

When I was a supervisor at a call center (for Borgsphere Cellphone Company) I had to let one of my best agents go because her call time was always higher than they wanted it to be. Because she always took the time to properly explain everything.

And, right on time, there ya go.

"Yes, Smith, you're doing a great job and are one of our best employees. But you continue to violate Rule 37, paragraph Q, line Zeta. Yes, yes, we know that is a minor, lame, inconsequential rule, but rules are rules, so we're gonna have to tell you to hit the road. Sorry, kid."

try south. like 20 miles from mexico. i moved to sierra vista to help my mom who has diabetic retinopathy and because i had no job.

Sierra Vista? My condolences. I spent a day there once. It took me weeks to scrub the dullness from my personality.

i just need a job to earn money to move and go to school.

Not sure that Jack in the Crack qualifies as either a job or a way to make money, to be honest. Good luck!

One of things you have to remind yourself is: You can't get fired for following policy. Even if the policy is dumb, anti customer and makes NO sense whatsoever, if that's what you are asked to do and you do it you will not be canned.

Riiiiiiight. Because no company ever contradicted itself or did something stupid by firing someone for doing exactly what the company told them to do.

Cue someone relating just such a story.....

[wolfie]

...one man refuses to back down in the face of total stupidity...

This summer, Jester IS Jester Himself in the most anticipated movie in retail and food service history:

The Bartender.

Rated R.

Be sure to bring ID. Nobody under 21 admitted.

[emax4]

I hope to God that the company told you, "we're sorry", or else they'll be screwed soon too.

[CrazedClerkthe2nd]

I am something of a call center veteran, having spent 15 months at one and now currently employed at another, both in the wireless industry.

Sadly, a healthy level of a bullshit is to be expected both from the management and customers at a job like this.

While I will say the environment and management of the center I'm at now is MILES ahead of the one I used to work at there's still no lack of policies that don't make sense, corporate directives passed down by people who never work with customers, constantly changing rules and metrics and so on and so forth.

I've kind of accepted the fact that, just by nature of the job, I'm going to get screwed over a couple of times. Hopefully not to the point where I lose my job which hasn't happened yet.

One of things you have to remind yourself is: You can't get fired for following policy. Even if the policy is dumb, anti customer and makes NO sense whatsoever, if that's what you are asked to do and you do it you will not be canned.

My job is also dependent on surveys. What pisses me off about that is I can be as nice and knowledgeable and professional as possible but if you as a customer are being screwed by a corporate policy (say, for example you've been with us 6 years and are ONE DAY past the new device return window and we won't budge for you), I will still be promptly buried in the survey that follows that call.

Heck,the majority of negative surveys I got at the old job were people pissed that their coverage sucked, a problem caused by the marketing team who constantly oversold the reach and power of the network.

Like I said, in a call center, BS is part of the game.

[Sliceanddice]

Your in my hometown (close enough, Tempe), and you're working at Jack in the Crack? Fuck that. Message me, and we'll find a way to improve your fortunes. This shit will not stand.

try south. like 20 miles from mexico. i moved to sierra vista to help my mom who has diabetic retinopathy and because i had no job.

im only going to be here for a few more monthes i am moving to montana for school.

i just need a job to earn money to move and go to school.

[barainga]

When I was a supervisor at a call center (for Borgsphere Cellphone Company) I had to let one of my best agents go because her call time was always higher than they wanted it to be. Because she always took the time to properly explain everything. It broke my heart to do so and I told her she could always give out my personal cell phone number for a reference.

She was going to get fired whether I did it or not, but I respected her to much to pass the buck.

[solar]

Don't these corporate-meatheads realise that many customers hate corporate-scripted apologies??