Before I left last morning, I checked our percentage. It was only 80. When I arrived for work the next day, I checked it again. It had somehow skyrocketed to sold out! What! How could it go so high.
So I go about my daily business and this annoying woman comes up, AW.
Her: I'm looking for rooms.
Me: We're sold out.
Her: ...........*blankstare*
Me: ....
Her: Well...know any rooms available around here?
I look online. Hotel #1 is sold out, and so is Hotel #2, and Hotel #3, and so forth.
Me: Nope it looks all sold out to me. Guess there was some convention. *inside my head* D*** you, conventions!
Her:.....
Her:...Well, I need a room.
Me: Oh, look, there's one that has rooms, it's 4 miles away.
Her: FOUR MILES?!
Me: You have a car?
Her: No.
Me: Well, I could call you a taxi. *inside my head* Please say yes and go away. Please say yes and go away.
Her: No! Taxis are EVIL. The drivers rape you.
Me: Huh?! Ma'am, I can assure you that our taxis are very safe and they don't uh, rape you.
Her: But I want a hotel that's near the airport.
Me: This hotel that has rooms, is closer to the airport than us.
Her: .................... ................... .......................
Me: What's the matter, you don't have money for a taxi?
Her: OF course I have money! I have plenty of money!
Me: Then?
Her:...........I think I'll just keep looking online.
Me: Suit yourself...
So she sat down in the lobby and played around with her phone, I guess looking for a room online. Hours passed. I considered kicking her out, since she wasn't staying there, but I decided to be nice and let her stay.
So finally she comes up to me. Again.
Her: Helloooooo?!?!?!
Me: Can I help you?
Her: I made a booking for tonight. I'd like to check in.
Me: Um....we're sold out.
Her: I made the booking? See?
She shows me her phone.
Me: *sigh* This is for the 1st, not the 31st.
Her: It is the 1st! It's 3am, the 1st of April!
Me: I know but checkin time's not till 3pm. All the rooms are taken NOW.
Her:.....well, when do people check out.
Me: I don't know, but if they do, their rooms aren't clean. The maids don't come until 9am.
Her: ........... ..........
Her: Are you SURE??? You MUST have a spare room, you must! I'm tired and I wanna go to bed. I can pay you...*smile* extra.
Me: No we don't.
Her: Wow I can't believe this! You'd let me stay in the lobby but not in a bed upstairs. I don't believe it!
I hope she'd leave cause she was starting to get on my nerves. Instead she went to the lobby again and pouted. Money for a room but no money for a taxi?
And so it begins.
This happened a week ago. A couple showing major PDA came late at night. The guy finally broke apart from his GF to ask what the rate was. I told him. He wanted a discount. I said no.
"What? Well, I'll just look around then!" was his answer.
"Go ahead." I shrug.
While he's looking on his phone, the GF approachs me. "You know, you really should show more customer service."
"Huh?" I said. "All I did was give you the correct rate. It really is the correct rate..."
"I know," she says, "but I work in hotels too and I always give the customer a high rate, and then be nice and lower it. That way, I look like a hero, see? And the customers are happier."
"Riiiight. Well, I like to be honest, that's all," I say.
"Oh me too, but it's better customer service this way!"
Sooo...lying to a customer is better service nowadays? Um, then I don't want to be better. That threw me for a bit.
And a few days ago, this SC shoved a laptop at me and said connecting to the internet was too hard and it'd take him a year to figure it out! After taking 5 min to connect him, I thought he'd be happy. I guess he was embarassed because he then complained it was too slow; his company's website wasn't loading! I took his laptop and brought up Google. 1 second, then it loaded. Then Yahoo's Homepage. 2 seconds, to load. But his company's website? Never came up. Then I suggested that maybe, just maybe, his company's website was having problems or something. "Nonsense!" he proclaimed. "It's YOUR crappy internet service and I'm talking to a manager tommorrow." And stormed off.
And so it begins.
So I go about my daily business and this annoying woman comes up, AW.
Her: I'm looking for rooms.
Me: We're sold out.
Her: ...........*blankstare*
Me: ....
Her: Well...know any rooms available around here?
I look online. Hotel #1 is sold out, and so is Hotel #2, and Hotel #3, and so forth.
Me: Nope it looks all sold out to me. Guess there was some convention. *inside my head* D*** you, conventions!
Her:.....
Her:...Well, I need a room.
Me: Oh, look, there's one that has rooms, it's 4 miles away.
Her: FOUR MILES?!
Me: You have a car?
Her: No.
Me: Well, I could call you a taxi. *inside my head* Please say yes and go away. Please say yes and go away.
Her: No! Taxis are EVIL. The drivers rape you.
Me: Huh?! Ma'am, I can assure you that our taxis are very safe and they don't uh, rape you.
Her: But I want a hotel that's near the airport.
Me: This hotel that has rooms, is closer to the airport than us.
Her: .................... ................... .......................
Me: What's the matter, you don't have money for a taxi?
Her: OF course I have money! I have plenty of money!
Me: Then?
Her:...........I think I'll just keep looking online.
Me: Suit yourself...
So she sat down in the lobby and played around with her phone, I guess looking for a room online. Hours passed. I considered kicking her out, since she wasn't staying there, but I decided to be nice and let her stay.
So finally she comes up to me. Again.
Her: Helloooooo?!?!?!
Me: Can I help you?
Her: I made a booking for tonight. I'd like to check in.
Me: Um....we're sold out.
Her: I made the booking? See?
She shows me her phone.
Me: *sigh* This is for the 1st, not the 31st.
Her: It is the 1st! It's 3am, the 1st of April!
Me: I know but checkin time's not till 3pm. All the rooms are taken NOW.
Her:.....well, when do people check out.
Me: I don't know, but if they do, their rooms aren't clean. The maids don't come until 9am.
Her: ........... ..........
Her: Are you SURE??? You MUST have a spare room, you must! I'm tired and I wanna go to bed. I can pay you...*smile* extra.
Me: No we don't.
Her: Wow I can't believe this! You'd let me stay in the lobby but not in a bed upstairs. I don't believe it!
I hope she'd leave cause she was starting to get on my nerves. Instead she went to the lobby again and pouted. Money for a room but no money for a taxi?
And so it begins.
This happened a week ago. A couple showing major PDA came late at night. The guy finally broke apart from his GF to ask what the rate was. I told him. He wanted a discount. I said no.
"What? Well, I'll just look around then!" was his answer.
"Go ahead." I shrug.
While he's looking on his phone, the GF approachs me. "You know, you really should show more customer service."
"Huh?" I said. "All I did was give you the correct rate. It really is the correct rate..."
"I know," she says, "but I work in hotels too and I always give the customer a high rate, and then be nice and lower it. That way, I look like a hero, see? And the customers are happier."
"Riiiight. Well, I like to be honest, that's all," I say.
"Oh me too, but it's better customer service this way!"
Sooo...lying to a customer is better service nowadays? Um, then I don't want to be better. That threw me for a bit.
And a few days ago, this SC shoved a laptop at me and said connecting to the internet was too hard and it'd take him a year to figure it out! After taking 5 min to connect him, I thought he'd be happy. I guess he was embarassed because he then complained it was too slow; his company's website wasn't loading! I took his laptop and brought up Google. 1 second, then it loaded. Then Yahoo's Homepage. 2 seconds, to load. But his company's website? Never came up. Then I suggested that maybe, just maybe, his company's website was having problems or something. "Nonsense!" he proclaimed. "It's YOUR crappy internet service and I'm talking to a manager tommorrow." And stormed off.
And so it begins.
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