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I work in a clothing/home decor store situated within a large garden centre.
Today a woman and, I assume, her mother, came up to the till with four fleeces. I did the usual greeting, asked them if they needed a bag and the coat-hangers blah blah blah. Then shit got bad when I told them the price.
"Okay that's £72 then please."
"WHAAAAAT?" the young woman screamed. "NO IT'S NOT!"
"Sorry! I might have over-charged you. Let me just..."
"YEAH YOU HAVE! SORT IT OUT!"
She was really REALLY angry, but I checked, and I hadn't overcharged her. She really did pick up four fleeces for £18.00 each.
"These fleeces are £18.00 each..."
"WHAAAAAT? NO THEY'RE NOT! THEY'RE £5.00 EACH!"
Um. Really? And where the fuck did you see that? Our t-shirts start at £10.00, did you really think you'd be able to pick up four fleeces for £20.00 for the lot?
At this point I show her the tag on one of the fleeces and she redirects her anger onto her mother.
"YOU SAID THEY WERE £5 EACH!"
"Sorry I thought they were!" her mother tried to explain.
I am honestly totally clueless as to how the mother thought they were so cheap.
She turned back to me at this point.
"WELL YOU JUST LOST A SALE! £70 ODD QUID FOR FOUR FLEECES IS RIDICULOUS! YOU ARE WAY TOO EXPENSIVE! COME ON LET'S GO!"
Head. Meet desk.
Luckily all my other customers were really cool. In fact, a bad customer is a rarity.
Today a woman and, I assume, her mother, came up to the till with four fleeces. I did the usual greeting, asked them if they needed a bag and the coat-hangers blah blah blah. Then shit got bad when I told them the price.
"Okay that's £72 then please."
"WHAAAAAT?" the young woman screamed. "NO IT'S NOT!"
"Sorry! I might have over-charged you. Let me just..."
"YEAH YOU HAVE! SORT IT OUT!"
She was really REALLY angry, but I checked, and I hadn't overcharged her. She really did pick up four fleeces for £18.00 each.
"These fleeces are £18.00 each..."
"WHAAAAAT? NO THEY'RE NOT! THEY'RE £5.00 EACH!"
Um. Really? And where the fuck did you see that? Our t-shirts start at £10.00, did you really think you'd be able to pick up four fleeces for £20.00 for the lot?
At this point I show her the tag on one of the fleeces and she redirects her anger onto her mother.
"YOU SAID THEY WERE £5 EACH!"
"Sorry I thought they were!" her mother tried to explain.
I am honestly totally clueless as to how the mother thought they were so cheap.
She turned back to me at this point.
"WELL YOU JUST LOST A SALE! £70 ODD QUID FOR FOUR FLEECES IS RIDICULOUS! YOU ARE WAY TOO EXPENSIVE! COME ON LET'S GO!"
Head. Meet desk.
Luckily all my other customers were really cool. In fact, a bad customer is a rarity.
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