I really hate customers who push and whine and piss and moan simply to get what they want. Even when they’ve been told what we CAN and ARE able to do for them. And they still persist. and in the end, get their way.
BG: my store will do price adjustments ONLY on stuff that’s actually marked down, aka permanently on sale. If you buy it at full price, and within 14 days it gets marked down, yes, you can have the adjustment.
We do not do adjustments on promos aka temp. sales. You buy it, its then x percent off, oh well, too bad. Although we will, since enough scream, return and repurchase at the lower price, IF and only IF you bring back the merchandise, unworn, with the receipt. We will not do it just with the receipt. That’s just the way things go. end BG
Nasty lady sat night, did a return, then spent a good 10 minutes scrutinizing her receipt. I had a feeling she was going to be trouble, and I was right. First she wants to know why she didn’t get the discount on the items she bought earlier in the week (I was on that night too, and recognized her)
Simple answer – promo hadn’t yet begun. Then wanted to know would be give her an adjustment. Told her what I said above, you need to bring it in, with receipt, and yes. Well, she lives and hour away, blah blah blah. Which is BS since we have stores all over, but anyway, she was not happy.
Then asked the manager could she buy them now, and then return them with the first receipt, where she paid full price. Manager told her no, we can’t do that. then she said ok, I’ll just buy these then, and we figured she’d return the others some other time. Manager goes back as she had been closing out and counting, and leaves me to ring her up. Nope.
I do, and she then hands them to me, with her old receipt, saying she wants to return them. I told her no, I’m sorry we can’t DO that. I know it sounds nitpicky, but if we make exceptions for everyone, what’s the point of having the policy at all? She starts screeching how it’s the same exact item (yes it is) and how she wants another manager, one higher up, blah blah blah.
Well, I am NOT going to call another manager at home for this, nor am I going to call CS as they’d tell her the same thing. I said I’m sorry but we have to follow policies put in place by CORPORATE. Well, what about customer service, etc. she says? I really wanted to say, we give awesome CS in MY store (and other customers have said they prefer us to other locations), but you're asking for something we can't and don't do.
in the end, we did it, to shut her up and get her the eff out. I was shaking I was so angry, pissed that we gave in but had we not, we would have been there ALL night. So once again, the SC pitches a big enough fit, and wins.
I hate when customers piss and moan for things they KNOW we aren’t supposed to do, and that they also know if they make a big enough fuss, we’ll give in. we really did it for our benefit, to get her out, but she got her way.
BG: my store will do price adjustments ONLY on stuff that’s actually marked down, aka permanently on sale. If you buy it at full price, and within 14 days it gets marked down, yes, you can have the adjustment.
We do not do adjustments on promos aka temp. sales. You buy it, its then x percent off, oh well, too bad. Although we will, since enough scream, return and repurchase at the lower price, IF and only IF you bring back the merchandise, unworn, with the receipt. We will not do it just with the receipt. That’s just the way things go. end BG
Nasty lady sat night, did a return, then spent a good 10 minutes scrutinizing her receipt. I had a feeling she was going to be trouble, and I was right. First she wants to know why she didn’t get the discount on the items she bought earlier in the week (I was on that night too, and recognized her)
Simple answer – promo hadn’t yet begun. Then wanted to know would be give her an adjustment. Told her what I said above, you need to bring it in, with receipt, and yes. Well, she lives and hour away, blah blah blah. Which is BS since we have stores all over, but anyway, she was not happy.
Then asked the manager could she buy them now, and then return them with the first receipt, where she paid full price. Manager told her no, we can’t do that. then she said ok, I’ll just buy these then, and we figured she’d return the others some other time. Manager goes back as she had been closing out and counting, and leaves me to ring her up. Nope.
I do, and she then hands them to me, with her old receipt, saying she wants to return them. I told her no, I’m sorry we can’t DO that. I know it sounds nitpicky, but if we make exceptions for everyone, what’s the point of having the policy at all? She starts screeching how it’s the same exact item (yes it is) and how she wants another manager, one higher up, blah blah blah.
Well, I am NOT going to call another manager at home for this, nor am I going to call CS as they’d tell her the same thing. I said I’m sorry but we have to follow policies put in place by CORPORATE. Well, what about customer service, etc. she says? I really wanted to say, we give awesome CS in MY store (and other customers have said they prefer us to other locations), but you're asking for something we can't and don't do.
in the end, we did it, to shut her up and get her the eff out. I was shaking I was so angry, pissed that we gave in but had we not, we would have been there ALL night. So once again, the SC pitches a big enough fit, and wins.
I hate when customers piss and moan for things they KNOW we aren’t supposed to do, and that they also know if they make a big enough fuss, we’ll give in. we really did it for our benefit, to get her out, but she got her way.
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