first i was mad...then I laughed...

[Sarlon]

So couple days ago, customer placed an order, paid (entirely online buiness), and put a request to see if the item could be wrapped since its a present.

Place the order with my distributor, pay, provide tracking number...all is well.

This afternoon she calls me in a TOWERING rage!!!!

I shipped it to the wrong address (according to her), I pull up the order and check both the billing address and shipping address, on the order and the payment are an exact match with each other. I call her back and explain, and she claims its MY fault the address was wrong since she OBVIOUSLY made sure that the address was sent to her daughter/niece (kept changing relationship).

She wants me to refund the shipping to her, so she can ship it to her daughter/niece, since its OBVIOUSLY my fault.

After ranting and blaming me and the website, she says...

"So I'm just gonna write this off as bad business, my daughter is in a wealthy family, and they buy things from you ALLLLLLL the time!!!!!111!11!"

Then hangs up on me while my brain reboots.

I get home (I was driving home from work), and see she sent me an email and I quote...

{name redacted} <SC @ emailaddress . com>

to me
Whatever happened with customers are always right!!!

This website is a joke!

Because insulting me and screaming at me, and making false claims (never recieved an order from this person before nore anyone from the town she claims the order should of gone to).

If it had been my fault and put in the wrong address, because I read the billing address instead of the shipping address, I'd of done everything in my power to help her....

Then she goes and pulls the customer is always right card.....yeah...cause that will make a small independently owned business jump into your every whim.

[eltf177]

"So I'm just gonna write this off as bad business, my daughter is in a wealthy family, and they buy things from you ALLLLLLL the time!!!!!111!11!"

Let me guess, "all the time" is "just this once."

Seriously, she gives you the wrong address and it's _your_ fault?

Take your psychic helmet to the shop, it's obviously on the fritz!

IT'S BANHAMMER TIME!!!

[Sarlon]

first time they'd placed an order with me, and I don't have a brick and mortar store in (town where they ordered from, or where order was supposed to go).

Hell I'd of even worked with her, if she had just said "oops my bad i had it sent to the wrong address"

I offered her a full refund if she mailed the item back to me, (hell I was gonna write it off as a personal purchase and use it for personal use...ONLY if she returned it).

Bets on she tries to dispute the charge?

Bets on she actually HAD a brain fart and put in the billing address in the shipping address and wanted to make it MY fault.

[MoonCat]

Oh, I'm sure the mistake was hers. People are stupid.

Recently we had a woman complaining her ad for her house for sale in a nearby suburb wasn't showing up on our website. Admin checked into it, found the ad, apologized to the customer, etc, etc. THEN discovers that the customer herself, when placing her ad through our site, had spelled the name of her town wrong in two places! That's why the site didn't put it where it needed to go.
Dumb bunny.

[earl colby pottinger]

A few times

It only happened a few times at the computer store during it retail stage 1980s-1990s.

But we had a few bossy people demand, "Do you know how much money I spent here!", when trying to push for a discount, only to have the girl at the front counter press a few buttons than then reel off their ENTIRE purchase history.

And it is always seemed to total less than a thousand dollars in parts/software at a time where even a basic computer setup was almost two-three thousand dollars.

For some reason it never crossed their mind that a computer store could have a working database on hand.

PS. As for the money spent, I saw lot of teenagers with part-time jobs who spent $2,000-5,000 dollars over a couple of years in the store yet never make such statements.

[RealUnimportant]

It only happened a few times at the computer store during it retail stage 1980s-1990s.

But we had a few bossy people demand, "Do you know how much money I spent here!", when trying to push for a discount, only to have the girl at the front counter press a few buttons than then reel off their ENTIRE purchase history.

And it is always seemed to total less than a thousand dollars in parts/software at a time where even a basic computer setup was almost two-three thousand dollars.

For some reason it never crossed their mind that a computer store could have a working database on hand.

PS. As for the money spent, I saw lot of teenagers with part-time jobs who spent $2,000-5,000 dollars over a couple of years in the store yet never make such statements.

"DO YOU KNOW HOW MUCH MONEY I SPEND HERE?!"

"Yes, to the penny. Do you?"

[Kagato]

I think this is quite fitting...

[EricKei]

PS. As for the money spent, I saw lot of teenagers with part-time jobs who spent $2,000-5,000 dollars over a couple of years in the store yet never make such statements.

It has been my experience that, the TRULY loyal customers who spend lots of money at a shop often fall into two categories:

a> Those who don't feel the need to broadcast their buying habits because they just want to support the shop and appreciate the good service they get (like the teens mentioned above).

b> Those who don't feel the need because they spend so much that *everybody* in the shop knows that they drop a ton of cash and almost never complain. In other words, they don't have to tell us how much they spend -- we already know.

If you DO need to tell us about the vast amounts of dough you allegedly spend...chances are, you don't.

[otakuneko]

PS. As for the money spent, I saw lot of teenagers with part-time jobs who spent $2,000-5,000 dollars over a couple of years in the store yet never make such statements.

Ah to be young and have lots of disposable income.

Who am I kidding... I have plenty of disposable income these days. I just seem to have lost the desire to spend it. I'm still rocking a Phenom 9750 here! Somebody take me to Fry's and don't let me out until I've built a new machine!