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(Quick bit of background: we do not guarantee specific rooms. Other hotel folks on this site I am sure understand why. Rooms go out of order, or a guest from the previous night decides at the last minute they want to stay over, etc. etc. We can request specific rooms, or certain floors/areas of the hotel, and most of the time we can honor these requests, but we do not guarantee these. Especially here going into summer, we're undergoing renovation and I have no idea what their schedule is on the rooms yet and when specific rooms will be available or down.)
SC: "I see you've reopened under new management. We used to stay here all the time. If we book, can we request a specific room?"
Me: "I can put in a request."
SC: "We'd need a specific room. You see, sometimes we would get put over there by the restaurants, and that's just no good."
Me: "We're very good about honoring requests, but unfortunately I cannot guarantee them 100%. But I would be happy to note any requests and we would do everything we could to honor them."
SC: "I would need a guarantee."
Me: "I cannot guarantee requests, but 90% of the time we can honor them."
SC: "So you can't promise a specific room? Even if I book in advance?"
Me: "That is correct. I can put in a request but it is not a guarantee of a specific room."
Just repeat the above for a couple minutes. He kept fishing for a guarantee, which I refused to provide.
SC: "One more question. Before, you allowed dogs. Do you still do this?"
Me: "Yes we do! We do have a pet fee of $XX per day, but dogs are most definitely welcome."
SC: "See, that's a problem. I'm allergic to dogs, and before they used to poop all over the grass that the kids played in, and that's gross."
Me: "Well, we do require pet owners to be responsible to clean anything up and as soon as we are aware of any messes we clean them up promptly. Also we deep-clean all the pet rooms after they check out and we can put in requests for non-pet rooms."
SC: "That's not good enough. I don't see why you do that. It was better without pets. It's not a good idea to allow dogs."
Me: "If it becomes an issue we may re-evaluate, but management has decided that we are a pet friendly establishment."
SC: "Well, maybe later I will think about booking. I see you still have some kinks to work out, with the requests and pets and all."
Our standard policies are not "kinks to work out" just because you dislike them.
SC: "One last thing. What if I showed up, and I got a room I didn't want, and I just refused to pay?"
Me: "Well, if you refused to pay outright, then we would refuse to issue you a room."
SC: "Just like that?"
Me: "Well, yes. You do have to pay to get a room."
SC: "I see...I will think about it."
After he left, my coworker looked at me and just pushed his nose up with his finger in a gesture that said "stuck-up snob". I laughed.
Seriously, just because you don't like what I have to say doesn't mean we're going to change because you're a "super-speshul snowflake"! And the whole refusing-to-pay threat...if you don't pay, you're not a customer so, why would we bend over to kiss your ass? (Oh right, "super-speshul snowflake"...)
SC: "I see you've reopened under new management. We used to stay here all the time. If we book, can we request a specific room?"
Me: "I can put in a request."
SC: "We'd need a specific room. You see, sometimes we would get put over there by the restaurants, and that's just no good."
Me: "We're very good about honoring requests, but unfortunately I cannot guarantee them 100%. But I would be happy to note any requests and we would do everything we could to honor them."
SC: "I would need a guarantee."
Me: "I cannot guarantee requests, but 90% of the time we can honor them."
SC: "So you can't promise a specific room? Even if I book in advance?"
Me: "That is correct. I can put in a request but it is not a guarantee of a specific room."
Just repeat the above for a couple minutes. He kept fishing for a guarantee, which I refused to provide.
SC: "One more question. Before, you allowed dogs. Do you still do this?"
Me: "Yes we do! We do have a pet fee of $XX per day, but dogs are most definitely welcome."
SC: "See, that's a problem. I'm allergic to dogs, and before they used to poop all over the grass that the kids played in, and that's gross."
Me: "Well, we do require pet owners to be responsible to clean anything up and as soon as we are aware of any messes we clean them up promptly. Also we deep-clean all the pet rooms after they check out and we can put in requests for non-pet rooms."
SC: "That's not good enough. I don't see why you do that. It was better without pets. It's not a good idea to allow dogs."
Me: "If it becomes an issue we may re-evaluate, but management has decided that we are a pet friendly establishment."
SC: "Well, maybe later I will think about booking. I see you still have some kinks to work out, with the requests and pets and all."
Our standard policies are not "kinks to work out" just because you dislike them.
SC: "One last thing. What if I showed up, and I got a room I didn't want, and I just refused to pay?"
Me: "Well, if you refused to pay outright, then we would refuse to issue you a room."
SC: "Just like that?"
Me: "Well, yes. You do have to pay to get a room."
SC: "I see...I will think about it."
After he left, my coworker looked at me and just pushed his nose up with his finger in a gesture that said "stuck-up snob". I laughed.
Seriously, just because you don't like what I have to say doesn't mean we're going to change because you're a "super-speshul snowflake"! And the whole refusing-to-pay threat...if you don't pay, you're not a customer so, why would we bend over to kiss your ass? (Oh right, "super-speshul snowflake"...)
There was some doubt about this? I don't understand. At least you were well warned. Is there a code word for 'difficult and moronic' that you put on customer files to warn other employees?
just trying to scam free lodging and other goodies?
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