Last night I had a lady call for an order. She starts asking all kinds of questions like "The online deal says this". Yup, online orders are just that, you have to order them online to get the deal. She goes on to ask a whole bunch of questions, wanting to switch this and that. I had to put the phone down 2 or 3 times to get answers. I was already starting to get annoyed because it was very slow, tips had been bad all week, and now I had to deal with her. Nevertheless, I remained polite and courteous on the phone to her.
Finally, I get a Sup to take over. A few minutes later, he tells me he hung up on her and I ask him what happened (I asked him exactly what happened so I could post this story on customerssuck.com ) This is what happened....
The stupid bitch tells my Sup that she doesn't like me or my attitude. Um, what fucking attitude? I'm trying to answer your questions, you cunt! And btw, don't you just love how customers automatically think you're rude or have a bad attitude, just because you're unable to answer every single question?
She then starts acting like a big shot, telling him that she is a manager and she would not handle customers this way. Once again, I'm trying to help you, so how am I not handling things the right way? Well, he gives her a clever response and asks her what business she works for. She goes quiet and gives no response !!! What she says next is priceless.
She tells my Sup that now she would prefer not to order from us, because she thinks we are going to do something to her food Uh, can we say "paranoid"? She actually thinks we're going to fuck with her food? Really people? Anyway, my Sup promptly responds and tells her " If that's going to be your attitude, you can just call another place" Good bye!" and hangs up. Good riddance!
This only bothered me for a short bit, but how can a total stranger you don't even know decide that they don't like you, especially when you are going out of your way to help them out? Guess its part of the idiot human nature. But then again, I've been in the workforce for over 20 years now and have dealt with many customers, so I guess this shouldn't come as a surprise, eh? Good news is, I seriously doubt she'll be calling us back again
Finally, I get a Sup to take over. A few minutes later, he tells me he hung up on her and I ask him what happened (I asked him exactly what happened so I could post this story on customerssuck.com ) This is what happened....
The stupid bitch tells my Sup that she doesn't like me or my attitude. Um, what fucking attitude? I'm trying to answer your questions, you cunt! And btw, don't you just love how customers automatically think you're rude or have a bad attitude, just because you're unable to answer every single question?
She then starts acting like a big shot, telling him that she is a manager and she would not handle customers this way. Once again, I'm trying to help you, so how am I not handling things the right way? Well, he gives her a clever response and asks her what business she works for. She goes quiet and gives no response !!! What she says next is priceless.
She tells my Sup that now she would prefer not to order from us, because she thinks we are going to do something to her food Uh, can we say "paranoid"? She actually thinks we're going to fuck with her food? Really people? Anyway, my Sup promptly responds and tells her " If that's going to be your attitude, you can just call another place" Good bye!" and hangs up. Good riddance!
This only bothered me for a short bit, but how can a total stranger you don't even know decide that they don't like you, especially when you are going out of your way to help them out? Guess its part of the idiot human nature. But then again, I've been in the workforce for over 20 years now and have dealt with many customers, so I guess this shouldn't come as a surprise, eh? Good news is, I seriously doubt she'll be calling us back again
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