Self Checkout Line Complaint

[purplecat41877]

The other day, a customer complained about the line at the self checkouts. When I offered to get a manager, the customer said, "I've got people to feed, lady!" and he was only buying an 8 pack of hamburger rolls. The customer claimed that the fast line should be fast (like we can control how fast/slow the customers check themselves out at the self checkout). After he left, the next customer regretted letting him ahead of her because of his attitude but she was pleased with how I handled the situation.

[Firecrackers Not Included]

Why on earth would self-checkout lanes be fast lanes!? What a delusional concept.

[KhirasHY]

"The self-checkout lanes are as fast as you make them. You, specifically, sir, for sitting here bitching instead of swiping your rolls and going off to inflict yourself on the rest of humanity."

[RealUnimportant]

I had similar the other day, someone wasting ten minutes of my life complaining about how WE waste THEIR precious time… The following customer found it as hilarious as I did, fortunately.

[Evannah]

Why would you use a self-checkout if there's loads of clueless customers there and you're in a hurry? Surely it would be quicker and easier to use a manned checkout? Some people are weird.... and rude.

[emax4]

"So you're yelling at ME even though I'm not the one in line??" Yell at the people ahead of ya, buddy. Then don't be surprised when they're waiting for you outside the door after YOU check out..."

[Lace Neil Singer]

That's like the cretins who complain where I work about the massive queues at certain times of the day, like lunchtime, school ending time and sixish. Yeah, dickhead, it's a simple concept; you arrive at the same time as everyone else, then you have to queue. Either shut the fuck up and suck it up, or come at a different time.

[Dreamstalker]

One of the shift leads (she was hand-picked by ASM--hence has his unique 'management' style--and I've been locking horns with her as of late) always wants me to turn the '12 Items Or Less' lights on the SCOs. What will that accomplish? We know customers don't read, and I'm not allowed to 'enforce' it. If someone wants to bring a full cart through they will and just as with a normal 'express' lane I'm not allowed to say anything.

[emax4]

Kinda makes you wonder how these people behave and react at amusement parks, having to wait in line for the rides.

[Firecrackers Not Included]

Kinda makes you wonder about amusement parks...

Do we have any amusement park people here?!? I would anticipate their posts DAILY. I suppose I couldn't blame them though for maybe wanting to just drink every night away.

[Lace Neil Singer]

Kinda makes you wonder how these people behave and react at amusement parks, having to wait in line for the rides.

They probably try to push in, get caught and told to go to the back of the queue, then bitch about that. XD

[Totiono]

Do we have any amusement park people here?!? I would anticipate their posts DAILY. I suppose I couldn't blame them though for maybe wanting to just drink every night away.

Me! Lately I've been very tempted to post daily (both about customers AND co-workers) but I wouldn't want to flood the boards. So you guessed it right, I just drink instead! My alcohol intake has increased significantly since I started the job. If not for the 6+ miles I walk every day at work I'd probably have gained a ton of weight from the constant flow of beer down my throat once I get home.

In regards to self check-out, there have definitely been times when I've stood there waiting for ages and rolling my eyes at people taking their sweet time at them but I know that it is never the fault of the employees themselves so I just keep my frustration to myself. I figure they're probably just as irked with the customers as I am so I'm still polite to them and wish them a good evening when I leave. The most I do is shoot dirty looks at the people who have full carts of groceries, the ones who have an excessive amount of coupons (do you really need those 25 jars of Miracle Whip w/Olive Oil), and the ones who'd rather stand there and chat instead of actually scanning their items. It's particularly frustrating when I'm on my way home from a taxing day at work and just need to get one item (usually something liquor related) so I can get home to take off this hideous, constricting uniform and shower off whatever bacteria from the 20,000+ park guests that could be lingering on me.

[notalwaysright]

These type of people react the same way when they see ANY line. I have people complain if they have to wait at all. I don't get it... Do these people sit at red lights screaming in their car about the line? Jeez, they probably do.

[Firecrackers Not Included]

Me! You guessed it right, I just drink instead!

I'm sorry. Please, channel some of that alcohol down through your fingertips and onto the screen!

These type of people react the same way when they see ANY line. Do these people sit at red lights screaming in their car about the line?

Certainly, there must be a strain of people who enjoy this deep down inside, some without realising it. They HAVE to. I natually avoid these types of situations so that I limit my life frustration levels. Not these people who seemingly lunge headstrong into battle.

[MelindaJoy77]

These type of people react the same way when they see ANY line.

This. And THEN when they get to a register that doesn't happen to have a line, which happens more often than they realize, they either ask if I'm open (Is my light on???) or they exclaim how it's such a miracle that they've walked up to a register with no line (OMG this never happens!!! Actually yes, yes it does.).