with a large side of entitlement and small portion of scammer thrown in for good measure.
This one comes via the GM from Sunday.
Delivery and carry out was rockin --dinning room only had ONE table
Dine-in customers order and it takes 17 WHOLE minutes to get their order out to them.
Afterward the customer LOUDLY and repeatedly complains about "HOW LONG IT TOOK TO GET OUR FOOD. The GM explains that other customers (delivery and carry out) orders were being prepared and a 17 minute wait is not really all that long.
Customer continues to loudly complain and NOW wants a discount and keeps on complaining.
GM really does not have the time to deal with this situation much longer so they look up the order and COMP the whole order. They then go back to the customer and tell them about the comp AND TELL THEM THE BILL IS zero.
Should have ended right there, RIGHT????????
<looks at site name>
The woman repeatedly continues to complain they are STILL being over charged for their meal.
GM at this point Blue Screens but manages to fast boot recover by AGAIN HANDING THE TICKET TO THE CUSTOMER AND EXCPLICTLY POINTING OUT THE TOTAL IS
$0.00
OH says the customer and storms out
This one comes via the GM from Sunday.
Delivery and carry out was rockin --dinning room only had ONE table
Dine-in customers order and it takes 17 WHOLE minutes to get their order out to them.
Afterward the customer LOUDLY and repeatedly complains about "HOW LONG IT TOOK TO GET OUR FOOD. The GM explains that other customers (delivery and carry out) orders were being prepared and a 17 minute wait is not really all that long.
Customer continues to loudly complain and NOW wants a discount and keeps on complaining.
GM really does not have the time to deal with this situation much longer so they look up the order and COMP the whole order. They then go back to the customer and tell them about the comp AND TELL THEM THE BILL IS zero.
Should have ended right there, RIGHT????????
<looks at site name>
The woman repeatedly continues to complain they are STILL being over charged for their meal.
GM at this point Blue Screens but manages to fast boot recover by AGAIN HANDING THE TICKET TO THE CUSTOMER AND EXCPLICTLY POINTING OUT THE TOTAL IS
$0.00
OH says the customer and storms out
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