The market where I work really likes to use that pricing system that supposedly encourages the customer to buy multiple units of an item. So, ad items are 2 for $5, 2 for $4, 4 for $10, and so forth. But, you only need to buy one item to get the sale price. So if you buy one item at 2 for $4, it's $2 each.
Customer comes up to me, and I can tell she's annoyed. She shows me the ad flyer, and points to a frozen meal that is in the ad.
C: This item is on sale for 2 for $4. But the signs on the shelf say it's more than that.
me: OK. I'm sorry. Let me take a look and figure out what's going on.
We walk to the item. The sale tags on the shelf read 5 for $10.
me: OK. I see. I'm sorry about that, I can see how that can be confusing. But 5 for $10 is actually the same price as in the ad.
C: (She lets out an annoyed sigh and shoves the ad in my face) NO! It's not!! The ad says 2 for $4!
Despite her raising her voice at me, I'm actually still OK about it. I figure I'll quickly explain it to her, and the light bulb will go off in her head and we'll both have a nice little laugh about it. Right?
me: Ma'am, I understand it is confusing. The sign should read 2 for $4, instead of 5 for $10, but they are both the same price. Both prices are $2. They're the same.
C: What!! No! The ad says it's 2 for $4!
me: Yes. That's $2 each. Which is also 5 for $10.
C: (Her eyes get big, she turns and walks away) You've got to be kidding me!
I don't think she ever figured it out.
Customer comes up to me, and I can tell she's annoyed. She shows me the ad flyer, and points to a frozen meal that is in the ad.
C: This item is on sale for 2 for $4. But the signs on the shelf say it's more than that.
me: OK. I'm sorry. Let me take a look and figure out what's going on.
We walk to the item. The sale tags on the shelf read 5 for $10.
me: OK. I see. I'm sorry about that, I can see how that can be confusing. But 5 for $10 is actually the same price as in the ad.
C: (She lets out an annoyed sigh and shoves the ad in my face) NO! It's not!! The ad says 2 for $4!
Despite her raising her voice at me, I'm actually still OK about it. I figure I'll quickly explain it to her, and the light bulb will go off in her head and we'll both have a nice little laugh about it. Right?
me: Ma'am, I understand it is confusing. The sign should read 2 for $4, instead of 5 for $10, but they are both the same price. Both prices are $2. They're the same.
C: What!! No! The ad says it's 2 for $4!
me: Yes. That's $2 each. Which is also 5 for $10.
C: (Her eyes get big, she turns and walks away) You've got to be kidding me!
I don't think she ever figured it out.
Comment