Alright.
So in the same building as our hospital (they rent the space from us, actually) is a doggie daycare and kitty/doggie boarding facility.
To say that we've had issues with this facility is putting it lightly. We are not the same company, we're only in the same building. This will be important later, as it seems basic logic eludes my SC of the day.
So today, a lady comes in to drop of her adorable (100 lb) golden retriever for boarding. We'll take the dogs and bring them to the kennel. Apparently, the owner of the boarding facility required a fecal test. This is a basic screening that checks for intestinal parasites. Boarding Facility Owner wanted the Pet Owner to do the in-house test.
Boarding facility owner told Pet Owner that it should be around $30.
Cost of 4dx test that we send out to our lab? about $30
Cost of in-house test? about $35.00
I'm not going to type out the entire conversation, as it can be summed up in three lines.
Pet Owner: So you're not going to honor what I was told?
Me: If it had been my supervisor, there would be no problem. But [Boarding Facility Owner] is not part of our company, we are two separate businesses, so the price is $35.00
Pet Owner: It seemed like such a small thing... it would be good business.
Yeah. It's totally good business practices to honor lower prices that someone who is not part of our company told you.
I'd love to go to her work and demand her services for less money and say, "Oh, but my cousin said it would be less. You're not going to honor what I was told? It's good business practices!"
She ended up paying the proper amount.
Want to know the real kicker?
The adorable, sweet, loving and snuggling golden retriever was wearing a brand new COACH collar.
Yeah lady, you're really hurting for money and have to pinch those pennies to save $5 on a test for your dog. Yup.
It's a good thing that the dog was so adorable or my mood would've been soured by the experience. I'm gonna go cuddle her later. :3
So in the same building as our hospital (they rent the space from us, actually) is a doggie daycare and kitty/doggie boarding facility.
To say that we've had issues with this facility is putting it lightly. We are not the same company, we're only in the same building. This will be important later, as it seems basic logic eludes my SC of the day.
So today, a lady comes in to drop of her adorable (100 lb) golden retriever for boarding. We'll take the dogs and bring them to the kennel. Apparently, the owner of the boarding facility required a fecal test. This is a basic screening that checks for intestinal parasites. Boarding Facility Owner wanted the Pet Owner to do the in-house test.
Boarding facility owner told Pet Owner that it should be around $30.
Cost of 4dx test that we send out to our lab? about $30
Cost of in-house test? about $35.00
I'm not going to type out the entire conversation, as it can be summed up in three lines.
Pet Owner: So you're not going to honor what I was told?
Me: If it had been my supervisor, there would be no problem. But [Boarding Facility Owner] is not part of our company, we are two separate businesses, so the price is $35.00
Pet Owner: It seemed like such a small thing... it would be good business.
Yeah. It's totally good business practices to honor lower prices that someone who is not part of our company told you.
I'd love to go to her work and demand her services for less money and say, "Oh, but my cousin said it would be less. You're not going to honor what I was told? It's good business practices!"
She ended up paying the proper amount.
Want to know the real kicker?
The adorable, sweet, loving and snuggling golden retriever was wearing a brand new COACH collar.
Yeah lady, you're really hurting for money and have to pinch those pennies to save $5 on a test for your dog. Yup.
It's a good thing that the dog was so adorable or my mood would've been soured by the experience. I'm gonna go cuddle her later. :3
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