OK, had a very very busy breakfast shift. We were about three times more crowded than usual, so the wait on food went up to about 45 minutes. A family placed an order, aware of the wait, but changed their minds and came back.
SC: Hi, I placed an order for some breakfasts, and you told me it would be a 45 minute wait...
Me: Yeah...
SC: Well, we've changed our minds, can we cancel the order and get our money back?
Me: OK, sure, I'll just tell the kitchen not to make it anymore, no problem.
SC: I'm really sorry about this. I thought it would be OK, but my husband wants to do a spot of shopping.
Me: It's OK, can I have your reciept and I'll start processing it.
SC: And we get double the money back right?
Me: I'm sorry?
SC: Well, a friend told me that if you get a refund here, you get double your money back, you know, for the inconvinience.
Me: Oh no, I'm afraid not, you'll get the money you paid back.
SC: But I was told you give double the refund back!
Me: No I'm sorry, we have never had such a policy.
SC: But my friend told me!
Me: I'm sorry, but your friend was wrong.
SC: She wouldn't lie to me. Can I see the manager?
Me: *sighs* Ok then.
I didn't hear much else, but I did hear the manager say:
Manager: I'm sorry, but what you are asking me to do it give you money, out of our tills, for things you did not pay for. Isn't that similar to stealing?
They left, annoyed and without their double refund.
SC: Hi, I placed an order for some breakfasts, and you told me it would be a 45 minute wait...
Me: Yeah...
SC: Well, we've changed our minds, can we cancel the order and get our money back?
Me: OK, sure, I'll just tell the kitchen not to make it anymore, no problem.
SC: I'm really sorry about this. I thought it would be OK, but my husband wants to do a spot of shopping.
Me: It's OK, can I have your reciept and I'll start processing it.
SC: And we get double the money back right?
Me: I'm sorry?
SC: Well, a friend told me that if you get a refund here, you get double your money back, you know, for the inconvinience.
Me: Oh no, I'm afraid not, you'll get the money you paid back.
SC: But I was told you give double the refund back!
Me: No I'm sorry, we have never had such a policy.
SC: But my friend told me!
Me: I'm sorry, but your friend was wrong.
SC: She wouldn't lie to me. Can I see the manager?
Me: *sighs* Ok then.
I didn't hear much else, but I did hear the manager say:
Manager: I'm sorry, but what you are asking me to do it give you money, out of our tills, for things you did not pay for. Isn't that similar to stealing?
They left, annoyed and without their double refund.
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