Had a guest come down and complain about noise on Saturday night. Oh but he didn't think it was his neighbours fault. Apparently it was our fault as we have carp sound insulation ( I admit we do) so why we put a couple next to a group of 4 people. To quote him "you know if people are coming into *city* you should know they are going to go out and have some drinks and be up late" I should note when he turned up he was first told his room wasn't ready then told "oh we have a different room you can have" and he would have been happy to wait for his original room but took the one that was ready instead.
1. People book online we don't know what they will be like until they get here.
2. The room was booked as 2 people
3. If people talking keeps you awake (they where having a normal level conversation) maybe consider bring ear plugs something
4. I looked up his original room, it was the other side of the noisy room.
5. Doesn't that imply you should have gone out for drinks.
Normally i would't mind, i know our sound insulation sucks but he wouldn't stop going on about why would we put him next to these guys. I work night audit I have zero say over room allocation.
Offered to give him a second room for the night which he took but then still thought he should be owed compensation for it. In the end, due to major co worker muck up, he got both his room and breakfasts comped.
1. People book online we don't know what they will be like until they get here.
2. The room was booked as 2 people
3. If people talking keeps you awake (they where having a normal level conversation) maybe consider bring ear plugs something
4. I looked up his original room, it was the other side of the noisy room.
5. Doesn't that imply you should have gone out for drinks.
Normally i would't mind, i know our sound insulation sucks but he wouldn't stop going on about why would we put him next to these guys. I work night audit I have zero say over room allocation.
Offered to give him a second room for the night which he took but then still thought he should be owed compensation for it. In the end, due to major co worker muck up, he got both his room and breakfasts comped.
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