So today is truck day and since I'm the store manager, it is my duty to run register and stock totes (for anyone who doesn't know they are plastic boxes sent from the distribution center and contain small merchandise to be stocked).
One of the totes had a couple items for the back of the store so I head back there quickly to stock them. Cue grumpy old man with toothpick in his mouth (what is in those toothpicks that cause old men to become royal arsholes?) who doesn't take kindly to there not being a slave stationed at the register waiting for business. As I'm walking back up he makes a pointing motion to the register.
So I get up there and he throws his items down on the counter and I proceed to ring him up. Then he tells me he wants one of the 6 packs of mountain dew from the u-boat outside. So I tell him I don't have the barcode for it at the register so I would need the mountain dew so I could scan it. Cue the butthurt face 'You mean I have to go GET it?' In my head I'm thinking 'No sh!t sherlock'
So he comes back with the mountain dew and I scan it and give him his total. I think we all know what comes next, yep, tosses the money down on the counter. So I give him his change, receipt and bag and say 'Thank you and have a wonderful day!' Once again we all know what comes next, no reply, just a grunt and walk away.
Cue the next person in line, a wonderful elderly person who I've helped numerous times get stuff off the top shelf, lift heavy things for, etc because she's so sweet. Without missing a beat she says to me 'He must have missed the lesson on shopping etiquette that says a cashier is more likely to go above and beyond when you are nice to them'
And she's right, I go out of my way to help her, not just because she needs the help, but she treats me like a human being and not some slave peon.
One of the totes had a couple items for the back of the store so I head back there quickly to stock them. Cue grumpy old man with toothpick in his mouth (what is in those toothpicks that cause old men to become royal arsholes?) who doesn't take kindly to there not being a slave stationed at the register waiting for business. As I'm walking back up he makes a pointing motion to the register.
So I get up there and he throws his items down on the counter and I proceed to ring him up. Then he tells me he wants one of the 6 packs of mountain dew from the u-boat outside. So I tell him I don't have the barcode for it at the register so I would need the mountain dew so I could scan it. Cue the butthurt face 'You mean I have to go GET it?' In my head I'm thinking 'No sh!t sherlock'
So he comes back with the mountain dew and I scan it and give him his total. I think we all know what comes next, yep, tosses the money down on the counter. So I give him his change, receipt and bag and say 'Thank you and have a wonderful day!' Once again we all know what comes next, no reply, just a grunt and walk away.
Cue the next person in line, a wonderful elderly person who I've helped numerous times get stuff off the top shelf, lift heavy things for, etc because she's so sweet. Without missing a beat she says to me 'He must have missed the lesson on shopping etiquette that says a cashier is more likely to go above and beyond when you are nice to them'
And she's right, I go out of my way to help her, not just because she needs the help, but she treats me like a human being and not some slave peon.
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