A customer approaches my register with two children, probably 7-ish years old--adult unit plops down her purchases on the belt...as I begin ringing the purchase I notice that laying directly on the belt are two half eaten items, a raw carrot and a honey crisp apple...both items are weighed by the pound. I looked skeptically at the customer whose response was priceless, "they just LOVE fruits and veggies, who am I to stop them from eating such healthy snacks?" I am not well-known for hiding my emotions, so I shook my head, rolled my eyes, and muttered 'seriously..."
Apparently my disgust is visible...not only did an adult place raw unwrapped produce on a grocery belt which could be covered in God knows what , she expected me to TOUCH her children's saliva slathered food AND hand it back to them...
ME: "Ma'am how do you expect me to ring these half eaten items in?"
SC: "Just pick them up and weigh them twice."
ME: "You want me to touch your half eaten food? and give it back to the kids to eat?"
SC: "UM YA...how else do you expect me to pay for it?"
ME: "Oh....well...where I come from customers generally PAY for their items before consumption."
SC: "They are KIDS and they were HUNGRY....you want me to say NO to hungry children."
I rang the items into produce for the maximum price per pound...because I wasn't touching half eaten food...or the hungry children's saliva....
SC: "SERIOUSLY...you are going to charge me FULL PRICE!?!? I want to speak to the manager...NOW!!"
Me: "Sure let me get her" I stand in place, extend my hand and introduce myself as the Customer Service Manager AND the manager of the day.
SC: "UNREAL!"
customer pays threatening me with an email to corporate......ohya, I shivered in my boots all day long.....NOT!
Apparently my disgust is visible...not only did an adult place raw unwrapped produce on a grocery belt which could be covered in God knows what , she expected me to TOUCH her children's saliva slathered food AND hand it back to them...
ME: "Ma'am how do you expect me to ring these half eaten items in?"
SC: "Just pick them up and weigh them twice."
ME: "You want me to touch your half eaten food? and give it back to the kids to eat?"
SC: "UM YA...how else do you expect me to pay for it?"
ME: "Oh....well...where I come from customers generally PAY for their items before consumption."
SC: "They are KIDS and they were HUNGRY....you want me to say NO to hungry children."
I rang the items into produce for the maximum price per pound...because I wasn't touching half eaten food...or the hungry children's saliva....
SC: "SERIOUSLY...you are going to charge me FULL PRICE!?!? I want to speak to the manager...NOW!!"
Me: "Sure let me get her" I stand in place, extend my hand and introduce myself as the Customer Service Manager AND the manager of the day.
SC: "UNREAL!"
customer pays threatening me with an email to corporate......ohya, I shivered in my boots all day long.....NOT!
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