Most hotels I worked at would allow early checkins if there were clean rooms available. Normal checkin time was usually 3pm but at one hotel I worked at we could check you in as early as 7am.
Most of our guests also understood that if the hotel was sold out the night before there would not be any clean rooms that early until people checked out and housekeepers were available to clean rooms.
Guests were also told that if they wanted an early checkin and we would be close to selling out the night before we would require them to book a room and pay for it on our sold out night even if they were not going to occupy the room until early the next morning. This would guarantee that the room would be clean and available that early.
Cue the cranky lady from hell. She arrived at 7am on a saturday morning and demanded we check her in. Problem was we had sold out friday night and there was nothing clean. She argued with us for quite awhile and tried to tell us she was guaranteed early checkin - well, no not really. Everyone knew we would be sold out on friday and nobody would have told her that.
She just would not stop. yeghaaaaaaaaaaaa!!!!
Most of our guests also understood that if the hotel was sold out the night before there would not be any clean rooms that early until people checked out and housekeepers were available to clean rooms.
Guests were also told that if they wanted an early checkin and we would be close to selling out the night before we would require them to book a room and pay for it on our sold out night even if they were not going to occupy the room until early the next morning. This would guarantee that the room would be clean and available that early.
Cue the cranky lady from hell. She arrived at 7am on a saturday morning and demanded we check her in. Problem was we had sold out friday night and there was nothing clean. She argued with us for quite awhile and tried to tell us she was guaranteed early checkin - well, no not really. Everyone knew we would be sold out on friday and nobody would have told her that.
She just would not stop. yeghaaaaaaaaaaaa!!!!
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