The site has finally been unblocked from work, so I'm back with my tales of pain and woe
Todays tale is one of confusion indeed
ME: That'd be myself
SC: Stupid customer
IH: Impatient husband
We will join our hero halfway through the call, where our less than intelligent caller has been frustrating him with interrupted answers and incomplete questions, but has determined what television package she likes, and that she doesn't need internet, nope. Don't offer it again, I don't want it)
ME: So we have the television package that works for you, it sounds like you don't need our top phone service, let's go ahead and set you up with the saver service. That gives you unlimited calling anywhere in the US and Canada with no voice mail and only 3 features.
SC: Okay, this sounds good. I just need to make sure about long distance charges
ME: Like I said, anywhere in the US and Canada, no long distance fees.
SC: Okay yes, but I want to talk about long distance charges!
ME: There are no charges as long as you are calling anywhere in the US and Canada. 24 hours a day, 7 days a week. No charges. At all.
SC: I AM TALKING ABOUT LONG DISTANCE CHARGES!
ME: So am I. None as long as...(customer interrupts again)
SC: Yes, yes. I know this! But what about people calling ME? I want to know if you will charge them long distance!
ME: (the light, it dawns) Ah, I see. Well, that's not something that we can control, it would depend on the carrier.
SC: YOU would be the carrier, how much!?
ME: You see, we would be YOUR carrier, but not theirs unless they had an Aperture service as well. So it depends on who is calling you and what company they are calling from
(I'll spare you at this point. I shit you not, this went on for nearly 10 minutes, more or less, at this point, she was almost screaming into the phone about long distance charges. When suddenly, like a dino on Jurrasic park, a gender change occurs!)
IH: What about TV and internet. Forget the phone.
Me: Okay, what kind of speeds are you
IH: (like wife, like husband) I want fast! How much?
Me: (finally giving up patience as my shift ended 10 minutes earlier) the package has these channels and this speed, the cost is
IH: HOW MUCH!
Me: AS I WAS SAYING (I admit it, I raised my voice, I was starting to get PI
SSED) the normal price is this much, the sale price is this much, installation is this much. Do you want it or not?
IH: We were checking prices. Okay. *click*
(At this point I went home, had a couple of Guinness, some Bushmills and Kraken and watched The Flash. Life was better)
Todays tale is one of confusion indeed
ME: That'd be myself
SC: Stupid customer
IH: Impatient husband
We will join our hero halfway through the call, where our less than intelligent caller has been frustrating him with interrupted answers and incomplete questions, but has determined what television package she likes, and that she doesn't need internet, nope. Don't offer it again, I don't want it)
ME: So we have the television package that works for you, it sounds like you don't need our top phone service, let's go ahead and set you up with the saver service. That gives you unlimited calling anywhere in the US and Canada with no voice mail and only 3 features.
SC: Okay, this sounds good. I just need to make sure about long distance charges
ME: Like I said, anywhere in the US and Canada, no long distance fees.
SC: Okay yes, but I want to talk about long distance charges!
ME: There are no charges as long as you are calling anywhere in the US and Canada. 24 hours a day, 7 days a week. No charges. At all.
SC: I AM TALKING ABOUT LONG DISTANCE CHARGES!
ME: So am I. None as long as...(customer interrupts again)
SC: Yes, yes. I know this! But what about people calling ME? I want to know if you will charge them long distance!
ME: (the light, it dawns) Ah, I see. Well, that's not something that we can control, it would depend on the carrier.
SC: YOU would be the carrier, how much!?
ME: You see, we would be YOUR carrier, but not theirs unless they had an Aperture service as well. So it depends on who is calling you and what company they are calling from
(I'll spare you at this point. I shit you not, this went on for nearly 10 minutes, more or less, at this point, she was almost screaming into the phone about long distance charges. When suddenly, like a dino on Jurrasic park, a gender change occurs!)
IH: What about TV and internet. Forget the phone.
Me: Okay, what kind of speeds are you
IH: (like wife, like husband) I want fast! How much?
Me: (finally giving up patience as my shift ended 10 minutes earlier) the package has these channels and this speed, the cost is
IH: HOW MUCH!
Me: AS I WAS SAYING (I admit it, I raised my voice, I was starting to get PI
SSED) the normal price is this much, the sale price is this much, installation is this much. Do you want it or not?
IH: We were checking prices. Okay. *click*
(At this point I went home, had a couple of Guinness, some Bushmills and Kraken and watched The Flash. Life was better)
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