Had a customer come in the other day about a repossession contract on her car. She'd already paid the loan current and really just wanted written confirmation that we had canceled the repossession contract. As I was able to provide this without issue, she was nice to me.
Not so much the case earlier in the week, according to the collection notes, when the tow driver who came by looking to grab the car had a gun pulled on him. This, the customer vehemently disagrees with and, despite being nice to me, was full of leftover upset over the towing company "using illegal practices" to try to tow her vehicle that was securing the unpaid loan. She wanted to question me about the legality of the situation, but I cut off the conversation as I cannot talk anything legal, and have no idea on how repossessions are handled in detail, only how to get the loan current to cancel the repo.
Almost wish I'd let her go on in more detail as it might have been amusing as to why exactly she thought the manner in which the repo guy dealt with the situation was illegal. She was starting to bring up something about how he wasn't dressed "like a real towing guy" though....
Not so much the case earlier in the week, according to the collection notes, when the tow driver who came by looking to grab the car had a gun pulled on him. This, the customer vehemently disagrees with and, despite being nice to me, was full of leftover upset over the towing company "using illegal practices" to try to tow her vehicle that was securing the unpaid loan. She wanted to question me about the legality of the situation, but I cut off the conversation as I cannot talk anything legal, and have no idea on how repossessions are handled in detail, only how to get the loan current to cancel the repo.
Almost wish I'd let her go on in more detail as it might have been amusing as to why exactly she thought the manner in which the repo guy dealt with the situation was illegal. She was starting to bring up something about how he wasn't dressed "like a real towing guy" though....
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