Tweet
I work in a department store and on a slow day I may deal with hundreds of customers. 97 percent of these customers before I can even greet them ask me some form of 'do you have cooopons'. ugh! my favorite one is 'I have a birthday coupon at home, can you take it off my purchase anyway?' or 'I have a silver card, that means Im entitled to a coupon everyday' and the generic 'I got the coupon in my mailbox but I didnt bring it, do you have one to use?'
we do often have a coupon laying around that can be used, but why would I go out of my way to get someone a good deal when they have been otherwise nasty and hateful, and definitely neglectful as they had their own coupon but didnt bring it, but is instead banking on me to remember to bring my personal coupons in order to get them a good deal. sometimes if I am in a good mood I will scan my coupon for them
There is this one lady, who claims to be on this 'list' that says she's allowed to use expired coupons. her coupons arent a week or two or even 3 out of date... they are months out of date. If she comes into the store in July, I can guarantee she will have the black friday ad trying to use it. there is no excuse for her not to have a coupon. We have a phone app, text, facebook, and email coupons. she can utilize snip snap or retail me not on her phone. instead, she holds coupons for ideal times to use them, which is usually when they are not to be used, for instance, there will never be an extra 20 percent off clearance prices when clearance is already half off. whenever somebody calls the manager they okay it and tell her they will do it just this once and of course she tells them about the 'list' that nobody seems to know about. If this woman is receiving her mail over six months past due, she needs to be more concerned and not just worried about her store coupons. If this lady comes in again, I am not calling my manager or a floor manager, I am going to call the loss prevention manager, and then she will most certainly get put on a list, but not one that she wants....
Anyway, I guess the point I want to make about the coupons is that my pay is directly affected by how much money I make. I do not make commission, but we are expected to perform to a certain degree, or next time evaluations come around I will get a pay cut. I am not willing to risk my pay by giving undeserving customers coupons and discounts. I am not without integrity, if a customer presents their valid coupon, I will apply it, as they are more smart and clever than most other shoppers. I wont pretend like their coupon doesnt work , or make a frowny face or whatnot.
One day I did an experiment and did not offer customers the use of my coupon out of courtesy to see if they purchased more or less without the coupon. some people dont want to spend the 'extra' money and leave with nothing or less than they originally wanted. um no, those customers still spent money and I made a grand more than I normally made. so yeah, they wont be getting anymore freebies for sure from me anymore.
we do often have a coupon laying around that can be used, but why would I go out of my way to get someone a good deal when they have been otherwise nasty and hateful, and definitely neglectful as they had their own coupon but didnt bring it, but is instead banking on me to remember to bring my personal coupons in order to get them a good deal. sometimes if I am in a good mood I will scan my coupon for them
There is this one lady, who claims to be on this 'list' that says she's allowed to use expired coupons. her coupons arent a week or two or even 3 out of date... they are months out of date. If she comes into the store in July, I can guarantee she will have the black friday ad trying to use it. there is no excuse for her not to have a coupon. We have a phone app, text, facebook, and email coupons. she can utilize snip snap or retail me not on her phone. instead, she holds coupons for ideal times to use them, which is usually when they are not to be used, for instance, there will never be an extra 20 percent off clearance prices when clearance is already half off. whenever somebody calls the manager they okay it and tell her they will do it just this once and of course she tells them about the 'list' that nobody seems to know about. If this woman is receiving her mail over six months past due, she needs to be more concerned and not just worried about her store coupons. If this lady comes in again, I am not calling my manager or a floor manager, I am going to call the loss prevention manager, and then she will most certainly get put on a list, but not one that she wants....
Anyway, I guess the point I want to make about the coupons is that my pay is directly affected by how much money I make. I do not make commission, but we are expected to perform to a certain degree, or next time evaluations come around I will get a pay cut. I am not willing to risk my pay by giving undeserving customers coupons and discounts. I am not without integrity, if a customer presents their valid coupon, I will apply it, as they are more smart and clever than most other shoppers. I wont pretend like their coupon doesnt work , or make a frowny face or whatnot.
One day I did an experiment and did not offer customers the use of my coupon out of courtesy to see if they purchased more or less without the coupon. some people dont want to spend the 'extra' money and leave with nothing or less than they originally wanted. um no, those customers still spent money and I made a grand more than I normally made. so yeah, they wont be getting anymore freebies for sure from me anymore.
) are given a new coupon, was their return "adjusted" for the value of the coupon they used? If not, it sounds like a scam - they're effectively buying stuff on sale and returning it for full price.
Comment