Guy wanders up to pharmacy counter.
"Hey, what's the clinic?"
PIC: "It's a clinic."
"Oh yeah, like a real clinic?"
PIC: "Yeah, like a real clinic."
Satisfied with this answer, guy wanders off happily.
Guy calls in.
"I'm a delivery customer, can you deliver XXX drug?"
Tech: "I'm sorry we don't stock that drug, it's a specialty item."
"So you guys can get it?"
Tech: "No, it's not a drug we are licensed to carry."
"But I'm a delivery customer!"
Another guy calls in.
"Hey, what's the number for so-and-so pharmacy?"
Me: "I have no idea sir, we're not affiliated with them."
"Well GOOGLE it!"
Me: "Google it yourself sir." *click*
Woman calls in.
Hi, I just signed up with Local Insurance Company, tell me what they cover."
Me: "I can't do that, you have to call them."
"You don't have a list?"
Other woman calls in.
"Hi, I need to refill XXX med."
Me: "Okay, the insurance company is asking for a prior authorization on that one."
"Why?"
Me: "I don't know."
"But it's from my DOCTOR!"
Me: "Yes, I know, but unfortunately the insurance company can demand a PA whenever they want. Your doctor has to call them and explain why the medication is medically necessary."
"But I have REFILLS!"
argh
Guy on phone.
"I need a refill on my narcotic."
Me: "Okay, I can't send a refill request for a narcotic, your doctor has to write you a new scrip every month."
"But I've been getting this for years!"
Me: "I know, and every month we tell you that you have to get a new scrip from your doctor because it's a narcotic."
Stupid Twit from Nursing Home who can never get anything right.
"Can you guys refill all 82 meds for the 67 different patients we have?"
Me: "Has the doctor renewed the scrips?"
"No, but can't you just fill them?"
Me: "Not without a scrip."
Stupid twit proceeds to fax over copies of the old medication labels.
Me: "No No NO! You do this every month! IT DOESN'T WORK THAT WAY!"
Dumb Lady.
"Where are the pills that help me remember things?"
PIC: "No such thing."
Exasperated lady.
"I just drove down from Boston and the traffic was insane."
Me: "Yeah. In other news, the sky is blue and oxygen is required for life."
All in all, it was a pretty decent week.
"Hey, what's the clinic?"
PIC: "It's a clinic."
"Oh yeah, like a real clinic?"
PIC: "Yeah, like a real clinic."
Satisfied with this answer, guy wanders off happily.
Guy calls in.
"I'm a delivery customer, can you deliver XXX drug?"
Tech: "I'm sorry we don't stock that drug, it's a specialty item."
"So you guys can get it?"
Tech: "No, it's not a drug we are licensed to carry."
"But I'm a delivery customer!"
Another guy calls in.
"Hey, what's the number for so-and-so pharmacy?"
Me: "I have no idea sir, we're not affiliated with them."
"Well GOOGLE it!"
Me: "Google it yourself sir." *click*
Woman calls in.
Hi, I just signed up with Local Insurance Company, tell me what they cover."
Me: "I can't do that, you have to call them."
"You don't have a list?"
Other woman calls in.
"Hi, I need to refill XXX med."
Me: "Okay, the insurance company is asking for a prior authorization on that one."
"Why?"
Me: "I don't know."
"But it's from my DOCTOR!"
Me: "Yes, I know, but unfortunately the insurance company can demand a PA whenever they want. Your doctor has to call them and explain why the medication is medically necessary."
"But I have REFILLS!"
argh
Guy on phone.
"I need a refill on my narcotic."
Me: "Okay, I can't send a refill request for a narcotic, your doctor has to write you a new scrip every month."
"But I've been getting this for years!"
Me: "I know, and every month we tell you that you have to get a new scrip from your doctor because it's a narcotic."
Stupid Twit from Nursing Home who can never get anything right.
"Can you guys refill all 82 meds for the 67 different patients we have?"
Me: "Has the doctor renewed the scrips?"
"No, but can't you just fill them?"
Me: "Not without a scrip."
Stupid twit proceeds to fax over copies of the old medication labels.
Me: "No No NO! You do this every month! IT DOESN'T WORK THAT WAY!"
Dumb Lady.
"Where are the pills that help me remember things?"
PIC: "No such thing."
Exasperated lady.
"I just drove down from Boston and the traffic was insane."
Me: "Yeah. In other news, the sky is blue and oxygen is required for life."
All in all, it was a pretty decent week.
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