Just had this guy call:
UG: Unrealistic Guy
ME: Technician who can't wait for 5pm
UG - My computer went down. I need someone out to the house to look at it. It's pretty new, about three years old.
(a 3 year old computer is hardly considered new, but I digress)
ME - I'm by myself in the shop right now. Can you bring it over here?
(recommended, anyway, since it's cheaper to diagnose here than if we go onsite, which is hourly)
UG - I'm not going through all that. Can't you come here and look at it?
ME - Like I said, I'm by myself here. I can't close the shop to come over and check out the system. I can have a technican there Monday morning.
UG - That's too late... I'll try somewhere else to see if they can come out today.
Okay, granted - there's usually another tech here Saturdays but I don't know if he'll make it in today. I could have tried explaining it would be cheaper for the guy to bring it here, but to hell with it. We've got plenty to work on in the shop today.
Maybe next time your computer dies on a weekend have slightly more realistic expectations on how soon someone can come out to take care of you if you can't be bothered to take it to them.
UG: Unrealistic Guy
ME: Technician who can't wait for 5pm
UG - My computer went down. I need someone out to the house to look at it. It's pretty new, about three years old.
(a 3 year old computer is hardly considered new, but I digress)
ME - I'm by myself in the shop right now. Can you bring it over here?
(recommended, anyway, since it's cheaper to diagnose here than if we go onsite, which is hourly)
UG - I'm not going through all that. Can't you come here and look at it?
ME - Like I said, I'm by myself here. I can't close the shop to come over and check out the system. I can have a technican there Monday morning.
UG - That's too late... I'll try somewhere else to see if they can come out today.
Okay, granted - there's usually another tech here Saturdays but I don't know if he'll make it in today. I could have tried explaining it would be cheaper for the guy to bring it here, but to hell with it. We've got plenty to work on in the shop today.
Maybe next time your computer dies on a weekend have slightly more realistic expectations on how soon someone can come out to take care of you if you can't be bothered to take it to them.
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