In which I am "unpleasant"

[WishfulSpirit]

Ok quick question: if you had to pick one circumstance, and one only, in which it was ok for a hotel clerk to shout at guests, what would it be? Would it be a fracking EMERGENCY? If so, you're smarter than one of my guests, who bitched in a survey about my yelling instructions during a FIRE ALARM (same one as in my Full Moon thread). I was raising my voice only loud enough to be heard over the blarring sirens, but apparently telling people to get out of a potentially burning building was "unpleasent." I guess burning to death is more fun?

Fourtunatly, my boss, though very guest focused, does have a working BS detector.

[HotelMinion]

I would think that yelling during a fire alarm would be okay. Yelling when the guest is elderly and can't hear well is also ok. Not in SC Land tho.
Me: So Breakfast is there.
Old man: What?!?!
Me: SO BREAKFAST IS OVER THEREEEE
Old Man: *wrinkles nose* Why you have to shout! *writes nasty review on TA*
Manager: *makes HM watch more CS video*
ME: T_T

[HawaiianShirts]

Manager: *makes HM watch more CS video*
ME: T_T

That's torture! I had to watch those during my retail days, usually once every month or two as part of all-store meetings. Every one of them was so unrealistic, they made Star Wars look like a documentary.

[taxguykarl]

apparently telling people to get out of a potentially burning building was "unpleasent." I guess burning to death is more fun?

No, they'll complain about that as well.

[WishfulSpirit]

That's torture! I had to watch those during my retail days, usually once every month or two as part of all-store meetings. Every one of them was so unrealistic, they made Star Wars look like a documentary.

LOL. I've had to watch the videos during training, but I actually liked the safety video.

It had "Safety Sam" who demonstrated that meth lab chemicals are explosive by the creative use of a lighter. Then at the end, it was revealed Sam Sheldon (or whatever his last name was) had died 5 years previous due to not following lockout/taggout procedures and his ghost was going around doing safety trainings in order to save others from his fate. It was the best official safety vid I've been shown.

[Tee]

No, they'll complain about that as well.

Briefly.

[eltf177]

You could give a choking customer the Heimlich maneuver and they'd _still_ find a reason to complain...

[computeraide]

You could give a choking customer the Heimlich maneuver and they'd _still_ find a reason to complain...

Yore employee hugged me too tight!

[manybellsdown]

Me: So Breakfast is there.
Old man: What?!?!
Me: SO BREAKFAST IS OVER THEREEEE
Old Man: *wrinkles nose* Why you have to shout! *writes nasty review on TA*

This is going to be my husband in 10 years. He already does it to me sometimes.

I apologize in advance. I plan to teach him ASL because it's not like his hearing is going to get better.

[rvdammit]

There's a german forklift safety video that's amazing.

[notalwaysright]

If people had any self preservation you wouldn't need to yell because people would have heard the sirens and left the building. You know, on their own. Because they heard the siren and wanted to be safe. But no, they were apparently still inside, which meant that you had to yell. See how this works?

Every time I've been in a building when the fire alarm went off it's been a false alarm or drill. Yet we still always left the building, so it's not like it's unprecedented.

[WishfulSpirit]

To be fair, yelling at a hearing impaired person (especially if said person has a hearing aid) isn't actually helpful. It causes echos and resonance, which makes it harder to understand (I was taught this when I did elder care). Instead it's a good idea to look straight at them, and speak slowly and slightly louder than normal. Many older folks and people of any age with mild hearing loss have developed lip-reading skills without being fully aware of it.

[Ironclad Alibi]

There's a german forklift safety video that's amazing.

You must mean Staplerfahrer Klaus. I find it to be hilarious.

[wolfie]

I guess burning to death is more fun?

No, they'll complain about that as well.

Or in the case of a REALLY SC, complaining about being hanged. The accused person's response: "No, I didn't hang him, but I'd be glad to do it - and he won't bitch about it the next day". Cookies for reference.

[Monterey Jack]

Yore employee hugged me too tight!

You cracked a rib! I'M SUING!!!