You all know those customers, who expect everything, want everything, even things they don't tell you. I do not remember this person, maybe a new customer? Maybe someone who frequents other stores? Either way heres how this tool shed acted today.
**phone rings**
<me> Hello (resturant name, location). How can I help you?
<SC> Hello is this (resturant, location)?
<me> Yes it is..... how may I help you?
<SC> I want to order "just" a medium pizza with mushroom, pepperoni, and ham.
<me> Sure thing, can I have your name please?
<SC> Umm I'm not done!
<me> **thinking oh boy here we go**
<me> What else would you like today mam?
<SC> I want a small cheese pizza and a large 1/4 cheese, 1/4 Hawaiian, 1/4 meatlovers, and 1/4 Mediterranean.
<me> Sure, anything else?
<SC> Yes I want a garlic bread with cheese and 4 cans of gingerale.
<me> Is that everything today?
<SC> Yes.
<me>Okay can I have your name?
<SC> (insert name..we'll call her toolshed)
<me> Okay miss your total will be $44.25
<SC> Okay thanks.
*** LITERALLY AN HOUR LATER ***
<SC> Hello i am (toolshed) I ordered over an hour ago and my food isnt here yet, i am not paying for cold pizza.
<me> I am sorry mam but you're order is here at our store waiting for pickup, you placed a pickup order.
<SC>NO I WANTED DELIVERY
<me> I am sorry but you didnt request delivery.
<SC> YOU SHOULD HAVE ASKED ME IF I WANTED DELIVERY
<me> I am sorry it doesn't work that way, we only deliver if the customer requests it.
<SC> UNACCEPTABLE I WANTED DELIVERY AND YOU RUSHED ME
<me> I did not, you placed an order for one pizza then started ordering more items after that. I am afraid you did not ask for delivery.
<SC> I WANTED DELIVERY, NOW I WANT IT DELIVERED FREE.
<me> I am sorry but we cant do that, I understand you wanted delivery but when you don't ask for delivery nor give me any adderess information I can't read your mind and give you what you want.
<SC> I want to speak to a manager.
<me> I am the manager
<SC> Okay I want your name.
<me> (**my name**)
<SC> And your last name?
<me> My last name is none of your business.
<SC> I WANT YOUR LAST NAME?
<me> My first name is appropriate, have a good day.
<SC> Youll be hearing from my husband when he gets home.
Nothing yet so far from them. Notified the owner, he simply said what can they expect us to do? We did our job.
**phone rings**
<me> Hello (resturant name, location). How can I help you?
<SC> Hello is this (resturant, location)?
<me> Yes it is..... how may I help you?
<SC> I want to order "just" a medium pizza with mushroom, pepperoni, and ham.
<me> Sure thing, can I have your name please?
<SC> Umm I'm not done!
<me> **thinking oh boy here we go**
<me> What else would you like today mam?
<SC> I want a small cheese pizza and a large 1/4 cheese, 1/4 Hawaiian, 1/4 meatlovers, and 1/4 Mediterranean.
<me> Sure, anything else?
<SC> Yes I want a garlic bread with cheese and 4 cans of gingerale.
<me> Is that everything today?
<SC> Yes.
<me>Okay can I have your name?
<SC> (insert name..we'll call her toolshed)
<me> Okay miss your total will be $44.25
<SC> Okay thanks.
*** LITERALLY AN HOUR LATER ***
<SC> Hello i am (toolshed) I ordered over an hour ago and my food isnt here yet, i am not paying for cold pizza.
<me> I am sorry mam but you're order is here at our store waiting for pickup, you placed a pickup order.
<SC>NO I WANTED DELIVERY
<me> I am sorry but you didnt request delivery.
<SC> YOU SHOULD HAVE ASKED ME IF I WANTED DELIVERY
<me> I am sorry it doesn't work that way, we only deliver if the customer requests it.
<SC> UNACCEPTABLE I WANTED DELIVERY AND YOU RUSHED ME
<me> I did not, you placed an order for one pizza then started ordering more items after that. I am afraid you did not ask for delivery.
<SC> I WANTED DELIVERY, NOW I WANT IT DELIVERED FREE.
<me> I am sorry but we cant do that, I understand you wanted delivery but when you don't ask for delivery nor give me any adderess information I can't read your mind and give you what you want.
<SC> I want to speak to a manager.
<me> I am the manager
<SC> Okay I want your name.
<me> (**my name**)
<SC> And your last name?
<me> My last name is none of your business.
<SC> I WANT YOUR LAST NAME?
<me> My first name is appropriate, have a good day.
<SC> Youll be hearing from my husband when he gets home.
Nothing yet so far from them. Notified the owner, he simply said what can they expect us to do? We did our job.
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