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Every year we close later on Easter, and I think Corporate sees the inevitable stragglers and goes "We can make more money from the last-minute customers, let's stay open an hour later!" Rinse, repeat. I remember when we closed at 2 or 3PM.
The last hour was the worst. It was like mass panic at the 4:30 closing announcement; we didn't get out until 5:30. One of the deli girls commented that it would be even worse if D was the manager; he would be freaking out and probably have a stroke screaming at people to get out (he insists that nobody work over their scheduled hours and demands that everyone is OUT of the building the minute the store closes).
I'll get to the titlular incident shortly, but just a rundown of what we dealt with:
One of our usual SCs tearing the seafood case apart at five after. We use those metal-mesh shades, and they have to be treated gently else they bind on the rollers, snag and possibly tear. This lady was pulling the shades to the side, causing them to bunch on the rollers and jam (I fixed them after she left). What was so critical? Today was the last day of a sale on salmon--one of the hated 3-day sales where the discount doesn't come off until the order is subtotaled, and if someone is buying other items it's hell trying to explain which discount is for the salmon. A few minutes later I saw S returning almost all the salmon the SC had run off with...ten minutes after that, SC was back yelling about the sale. She screwed up the shades again, tried to take the salmon and go right out the door, and was stopped by LP.
Some moron rang up a $300+ delivery order when they knew damn well there were no deliveries today. They had saved the order rather than complete it, and stashed the cart in the back hall. No delivery slip, nothing indicating what it was (and P was flipping out over a $300+ suspended order that nobody knew anything about; it was timestamped before any of us closers arrived). Lots of perishables; I had to hide some in the produce cooler as P wanted everyone out. J was quoted as saying: "Order suspended--and so are you if we find you!"
And now to the title. At 5:15, a lady calls the store and complains that someone used her credit card here earlier. Demanded that we find out who used it. Not only can we not access the cameras without a police report, we'd need a time frame and/or itemized receipt to do anything useful. Even that may not help, do you realize how many credit card transactions we processed today? I smelled scam...how did SC know so quickly that it was used at this particular store?
The last hour was the worst. It was like mass panic at the 4:30 closing announcement; we didn't get out until 5:30. One of the deli girls commented that it would be even worse if D was the manager; he would be freaking out and probably have a stroke screaming at people to get out (he insists that nobody work over their scheduled hours and demands that everyone is OUT of the building the minute the store closes).
I'll get to the titlular incident shortly, but just a rundown of what we dealt with:
One of our usual SCs tearing the seafood case apart at five after. We use those metal-mesh shades, and they have to be treated gently else they bind on the rollers, snag and possibly tear. This lady was pulling the shades to the side, causing them to bunch on the rollers and jam (I fixed them after she left). What was so critical? Today was the last day of a sale on salmon--one of the hated 3-day sales where the discount doesn't come off until the order is subtotaled, and if someone is buying other items it's hell trying to explain which discount is for the salmon. A few minutes later I saw S returning almost all the salmon the SC had run off with...ten minutes after that, SC was back yelling about the sale. She screwed up the shades again, tried to take the salmon and go right out the door, and was stopped by LP.
Some moron rang up a $300+ delivery order when they knew damn well there were no deliveries today. They had saved the order rather than complete it, and stashed the cart in the back hall. No delivery slip, nothing indicating what it was (and P was flipping out over a $300+ suspended order that nobody knew anything about; it was timestamped before any of us closers arrived). Lots of perishables; I had to hide some in the produce cooler as P wanted everyone out. J was quoted as saying: "Order suspended--and so are you if we find you!"
And now to the title. At 5:15, a lady calls the store and complains that someone used her credit card here earlier. Demanded that we find out who used it. Not only can we not access the cameras without a police report, we'd need a time frame and/or itemized receipt to do anything useful. Even that may not help, do you realize how many credit card transactions we processed today? I smelled scam...how did SC know so quickly that it was used at this particular store?
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