I work as a manager in a UK charity shop. In our chain of shops all the goods are donated to us by the public and we just sell them.
Goods are priced and given a week number to show us when they have been placed in the shop. If they are still in the shop after 4 weeks the price on them is halved for the next week. We have one rail for half priced women's clothing with an A4 sized sign above it stating they are half price.
I've had customers assume that all the goods around this rail must be half price as well, most of them understand when the pricing system is explained to them and are ok with it. Others get a little belligerent, but generally back down when I say that my head office sets the pricing policy and that I can't change it.
On Saturday I had two customers ask me if they could look at some jewellery that is kept in a locked cabinet on the other side of the shop from the sign. I opened it, they asked the price, I told them and was then hit with this doozy. They asked why it was the full priced and not half price. I gave my standard explanation and then had to argue with them that one tiny sign over one rail did not mean that everything in the shop was half price and that is wasn't false advertising for us to charge full price for the goods in the rest of the shop. Of course they refused to pay full price, told me that our prices were too high and left.
I went and made a cup of tea for my volunteers and tried to work out what brand of logic some people operate under.
Goods are priced and given a week number to show us when they have been placed in the shop. If they are still in the shop after 4 weeks the price on them is halved for the next week. We have one rail for half priced women's clothing with an A4 sized sign above it stating they are half price.
I've had customers assume that all the goods around this rail must be half price as well, most of them understand when the pricing system is explained to them and are ok with it. Others get a little belligerent, but generally back down when I say that my head office sets the pricing policy and that I can't change it.
On Saturday I had two customers ask me if they could look at some jewellery that is kept in a locked cabinet on the other side of the shop from the sign. I opened it, they asked the price, I told them and was then hit with this doozy. They asked why it was the full priced and not half price. I gave my standard explanation and then had to argue with them that one tiny sign over one rail did not mean that everything in the shop was half price and that is wasn't false advertising for us to charge full price for the goods in the rest of the shop. Of course they refused to pay full price, told me that our prices were too high and left.
I went and made a cup of tea for my volunteers and tried to work out what brand of logic some people operate under.
Comment