I've been working longer hours recently and the strain's beginning to take a toll, both mentally & physically. This means that my give-a-shit-o-meter has been strained to breaking... And this morning, it leaked a bit.
This particular customer has an accent and a slight speech impediment, so I have to make sure I've heard them correctly before answering. This seems to have given them the impression that I'm simple, as they always ask double or triple-barrelled questions but repeat the unanswered part as soon as pause to take a breath between answers. Today was no exception. "How much is it to go to X, and how much is it to go & come back?"
{pulls up single fare in system} "Well, a single is £Y, and..." {backs out of the single fare and starts pulling up the return fare - yes, it's a shitty design but I didn't write the software.}
"How much to go and come back?"
"You know, just once it would be nice if you let me finish what I'm saying. You do this every time, it's very rude."
*blink blink*
I think she was under the shared delusion many sucktomers have that we peons are incapable of remembering anything, let alone whether or not they've been in before. To her credit, she looked suitable chastened and did let me answer all her other enquiries completely. Time will tell if she remembers this for next time...
I mean, it's not just me, is it? If you ask a 2-part question, and someone dangles a participle in their reply to indicate that they're still answering but making a brief pause, you don't immediately jump in!
This particular customer has an accent and a slight speech impediment, so I have to make sure I've heard them correctly before answering. This seems to have given them the impression that I'm simple, as they always ask double or triple-barrelled questions but repeat the unanswered part as soon as pause to take a breath between answers. Today was no exception. "How much is it to go to X, and how much is it to go & come back?"
{pulls up single fare in system} "Well, a single is £Y, and..." {backs out of the single fare and starts pulling up the return fare - yes, it's a shitty design but I didn't write the software.}
"How much to go and come back?"
"You know, just once it would be nice if you let me finish what I'm saying. You do this every time, it's very rude."
*blink blink*
I think she was under the shared delusion many sucktomers have that we peons are incapable of remembering anything, let alone whether or not they've been in before. To her credit, she looked suitable chastened and did let me answer all her other enquiries completely. Time will tell if she remembers this for next time...
I mean, it's not just me, is it? If you ask a 2-part question, and someone dangles a participle in their reply to indicate that they're still answering but making a brief pause, you don't immediately jump in!
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