I've heard of (but never seen) chip cards that don't have a stripe.
Customer calls me over to SCO, she's selected Debit/Credit and is staring blankly at the register screen. her card is inserted into the chip reader (I've made up "blocks" using empty gift cards with "NO CHIP, PLEASE SLIDE CARD" on the exposed end, but apparently that's a no-no; any signage must be approved/printed by Corporate now).
SC: Why isn't my card working?
I see instantly what the 'problem' is.
Me: We don't use the chip, you need to slide your card.
SC: I can't. You must use the chip.
Me: No, we don't have it. Does your card have a stripe? (SC won't let me see the back of her card, so I'm not sure if it really doesn't have a strip or if she's just being difficult)
SC gets a sly grin.
SC: You're telling me that none of these take the chip?
Me: That's exactly what I'm telling you. NONE of our registers take the chip.
SC: You must. All your other stores do. (no they don't)
Me: None of our stores use the chip. You need to use either a magstripe card or pay cash.
SC: Then you just lost a sale. I don't want this, take it off.
Only thing she's buying is a Powerade, all of $1 (you really don't have the cash for that?) I need a manager to void a transaction, so I wave J over.
Me: I need you to void this.
J asks why.
SC: She just told me that you don't use the chip!
J: She's right, we don't. Does your card have a stripe?
SC: No. You need to take chips!
J: We can't. I don't make that decision. if you would like to suggest that to Corporate feel free.
The chip issue has to do with POS certification, which AFAIK we have nothing to do with.
SC then runs over to the desk and tells Lead P the same thing...and P tells her the same thing we did. I was kinda hoping for SC to demand to speak to D, who really has no clue about the chip cards (he was here during the terminal changeover, and I had to explain to him what was going on).
Customer calls me over to SCO, she's selected Debit/Credit and is staring blankly at the register screen. her card is inserted into the chip reader (I've made up "blocks" using empty gift cards with "NO CHIP, PLEASE SLIDE CARD" on the exposed end, but apparently that's a no-no; any signage must be approved/printed by Corporate now).
SC: Why isn't my card working?
I see instantly what the 'problem' is.
Me: We don't use the chip, you need to slide your card.
SC: I can't. You must use the chip.
Me: No, we don't have it. Does your card have a stripe? (SC won't let me see the back of her card, so I'm not sure if it really doesn't have a strip or if she's just being difficult)
SC gets a sly grin.
SC: You're telling me that none of these take the chip?
Me: That's exactly what I'm telling you. NONE of our registers take the chip.
SC: You must. All your other stores do. (no they don't)
Me: None of our stores use the chip. You need to use either a magstripe card or pay cash.
SC: Then you just lost a sale. I don't want this, take it off.
Only thing she's buying is a Powerade, all of $1 (you really don't have the cash for that?) I need a manager to void a transaction, so I wave J over.
Me: I need you to void this.
J asks why.
SC: She just told me that you don't use the chip!
J: She's right, we don't. Does your card have a stripe?
SC: No. You need to take chips!
J: We can't. I don't make that decision. if you would like to suggest that to Corporate feel free.
The chip issue has to do with POS certification, which AFAIK we have nothing to do with.
SC then runs over to the desk and tells Lead P the same thing...and P tells her the same thing we did. I was kinda hoping for SC to demand to speak to D, who really has no clue about the chip cards (he was here during the terminal changeover, and I had to explain to him what was going on).
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