You'd think people would have more manners these days, but I guess I'm holding out.
Anyway, when people check out of a motel you'd think they'd at least come up to the front desk to hand the key in.
But when we have guests who can pay for their stay as soon as they check in, it really drives me up the wall that they think they can just leave early before the desk opens and not even leave the key in the early-hours box.
The other day we had a last minute booking that called up saying they would be arriving till 10:30 when we close at 9:00. So we get their details and credit card info to reserve the room and leave the key in their room. We then sent a message to their phone telling them to come to the front desk in the morning so they can sign the agreement form for incidentals.
But when I show up the next morning and notice their door is open a crack, the jerks had already left and left the key in the room. For security we have to confirm their booking with a Photo ID and a signature, and put their card through the system.
So I had to manually punch it through but Christ, have some courtesy goddammit.
Anyway, when people check out of a motel you'd think they'd at least come up to the front desk to hand the key in.
But when we have guests who can pay for their stay as soon as they check in, it really drives me up the wall that they think they can just leave early before the desk opens and not even leave the key in the early-hours box.
The other day we had a last minute booking that called up saying they would be arriving till 10:30 when we close at 9:00. So we get their details and credit card info to reserve the room and leave the key in their room. We then sent a message to their phone telling them to come to the front desk in the morning so they can sign the agreement form for incidentals.
But when I show up the next morning and notice their door is open a crack, the jerks had already left and left the key in the room. For security we have to confirm their booking with a Photo ID and a signature, and put their card through the system.
So I had to manually punch it through but Christ, have some courtesy goddammit.
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