I had a customer that almost sucked as bad as this one, but I'm surprised it took about 2 months to get a bona fide SC.
So one thing about the books store is you can ask for a gift receipt, so if the person who got the gift didn't like the item they can exchange it with the gift receipt. Though I suppose you have to hope the receiver of your gift doesn't ever want to exchange your gift, then they will find out how much you spent on them. One thing you can't get a gift receipt for is a gift card. More about that at the end.
So today a woman comes in, asks where the gift cards are (there is a big fucking display of all our gift cards right at the entrance of the check-out area; but I get that question a lot), I point it out, then she goes to get a gift card. He daughter is putting things on my counter, and I"m hoping the woman doesn't take all day picking gift cards. She picks two and gets her daughter opinion, then sticks the unwanted gift card on the magazine display (why do people stick things they don't want on a place that isn't for the unwanted item?) I ask her to hand me the unwanted giftcard, and I put it on the other side of my till.
So I ask her "do you have a membership" and she says, "I'm not sure." Then she tells me to put the Barbie Doll in a seperate bag, and the other books in one bag, and put the birthday card and gift card ($25; cheap skate...and I call her a cheap skate because she was buying a bunch of other stuff, total was $172...though maybe the gift card is for a cousin's neighbor's birthday kid.) in a seperate bag.
So I tell her the total, and I start telling her about our membership program. She acts like I slapped her, and she tells me, "I told you I have a membership!" Now before that she was acting sane. Also, she was full of shit, I know she said, "I don't know".
Then she pays and gets her bags and without looking at the receipt she says, "and the gift receipt for the gift card?"
So I tell her, "I didn't know you wanted a gift receipt. Let me get the manager, she can get the gift receipt" (once the transaction is over, I need the manager's authorization number on the till)
She says, "Yes, always your suppose to give a gift receipt for a gift card, how else will they know the amount on the card is what I paid for it!?!?"
So manager is called, and the head cashier shows up (ie, sometimes she is useless, like the time a customer was trying to find a book by an author and she was shit at finding the book) and it should have worked with her authorization number, but nope. But the head cashier went on to ring someone up, so she told me to call the manager.
So manager shows up and wants the gift card.
Now my bad, I was confused at this point, I forgot the woman gave me the gift card. In fact, at this point the woman was saying, "do you need the card? Do you need the card?" And I was thinking she was talking about her credit card, and I was telling her, "no". Let's restate this, she gave me the gift card but she forgot she gave me the gift card, kept on asking if we needed the gift card.
Unfortunately, I had in my hand the discarded gift card. So of course it didn't show anything on it. So I tell the lady the gift card was in the small bag, and she was going on about how I don't know how to do my job. And of course she didn't find the gift card and I finally notice it on my counter. So manager gave her a receipt that shows the balance*, she's still bitching, and she leaves.
*Now we can give gift receipts for everything except gift cards. For gift cards we have to go to another function where we scan the card for the balance, which would need an authorization anyway from the manager, since the only way I can look up a balance is by scratching off the security strip on the back of the gift card to get ahold of the pin. So in other words, the woman is full of shit, there was no way I could give her a gift receipt for a gift card, the computer won't let that happen. Anyone who wants the balance will either have to let me scratch the security strip on the back to get the pin, or else the manager would have to over ride it. Maybe other stores give you gift receipts for gift cards, not at the bookstore.
So one thing about the books store is you can ask for a gift receipt, so if the person who got the gift didn't like the item they can exchange it with the gift receipt. Though I suppose you have to hope the receiver of your gift doesn't ever want to exchange your gift, then they will find out how much you spent on them. One thing you can't get a gift receipt for is a gift card. More about that at the end.
So today a woman comes in, asks where the gift cards are (there is a big fucking display of all our gift cards right at the entrance of the check-out area; but I get that question a lot), I point it out, then she goes to get a gift card. He daughter is putting things on my counter, and I"m hoping the woman doesn't take all day picking gift cards. She picks two and gets her daughter opinion, then sticks the unwanted gift card on the magazine display (why do people stick things they don't want on a place that isn't for the unwanted item?) I ask her to hand me the unwanted giftcard, and I put it on the other side of my till.
So I ask her "do you have a membership" and she says, "I'm not sure." Then she tells me to put the Barbie Doll in a seperate bag, and the other books in one bag, and put the birthday card and gift card ($25; cheap skate...and I call her a cheap skate because she was buying a bunch of other stuff, total was $172...though maybe the gift card is for a cousin's neighbor's birthday kid.) in a seperate bag.
So I tell her the total, and I start telling her about our membership program. She acts like I slapped her, and she tells me, "I told you I have a membership!" Now before that she was acting sane. Also, she was full of shit, I know she said, "I don't know".
Then she pays and gets her bags and without looking at the receipt she says, "and the gift receipt for the gift card?"
So I tell her, "I didn't know you wanted a gift receipt. Let me get the manager, she can get the gift receipt" (once the transaction is over, I need the manager's authorization number on the till)
She says, "Yes, always your suppose to give a gift receipt for a gift card, how else will they know the amount on the card is what I paid for it!?!?"
So manager is called, and the head cashier shows up (ie, sometimes she is useless, like the time a customer was trying to find a book by an author and she was shit at finding the book) and it should have worked with her authorization number, but nope. But the head cashier went on to ring someone up, so she told me to call the manager.
So manager shows up and wants the gift card.
Now my bad, I was confused at this point, I forgot the woman gave me the gift card. In fact, at this point the woman was saying, "do you need the card? Do you need the card?" And I was thinking she was talking about her credit card, and I was telling her, "no". Let's restate this, she gave me the gift card but she forgot she gave me the gift card, kept on asking if we needed the gift card.
Unfortunately, I had in my hand the discarded gift card. So of course it didn't show anything on it. So I tell the lady the gift card was in the small bag, and she was going on about how I don't know how to do my job. And of course she didn't find the gift card and I finally notice it on my counter. So manager gave her a receipt that shows the balance*, she's still bitching, and she leaves.
*Now we can give gift receipts for everything except gift cards. For gift cards we have to go to another function where we scan the card for the balance, which would need an authorization anyway from the manager, since the only way I can look up a balance is by scratching off the security strip on the back of the gift card to get ahold of the pin. So in other words, the woman is full of shit, there was no way I could give her a gift receipt for a gift card, the computer won't let that happen. Anyone who wants the balance will either have to let me scratch the security strip on the back to get the pin, or else the manager would have to over ride it. Maybe other stores give you gift receipts for gift cards, not at the bookstore.
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