Title was mom's reply when I texted her midshift about one of these loons. It is a full moon, so...
The usual assortment of 'assistance' that are really just ID10T errors. You'd think people had never seen an SCO, chip card, or card reader before. Register 10 has no sound and the light burnt out, so I'm able to ignore the obviously stupid 'calls' until they figure it out or get schooled by other customers. For some reason SCs felt the need to point out that someone needs help when I'm already with a customer I see everyone, your call will be answered in the order I choose.
You think this is OK why?
Usual call for assistance at SCO. I immediately see what the problem is; SC has a tub of the ice cream that's on sale, but scanned her store card after the ice cream (so that discount won't come off until the end).
SC: "This ice cream should be $2.50 and it's not coming off!"
Me: "Did you scan your store card after you scanned the ice cream?"
SC: "Yes, but it's not coming off! The other sales are coming off!"
Me: "It will come off at the end."
I'm facing the scanner, SC is behind me (which I can sense) and I'm boxed in by SC's mother with a cart on my right (main aisle) and SC behind me/at my left; SC is also blocking the cashier area on register 7 so I can't squeeze through there to extricate myself. I do have a sales flyer in my back pocket; it's folded over and it's clear that there's something in the pocket but the flyer itself is not visible (my new work pants have pockets deeper than usual almost all the way down the butt, I folded the flyer over so it wouldn't catch on anything and fall out)
SC: "But it's in the sale flyer. Let's see if it's in your little flyer here--" SC reaches into my back pocket and tries to remove the flyer (due to the way it's folded, she can't actually remove it unless she sticks her hand all the way in my pocket and feels around).
Me: *yelps, hops to one side* "Don't touch me! What do you think you're doing?!"
SC: "I just wanted to look at the flyer."
Me: "There is a flyer on top of the screen there. You have no right to go in my pockets."
SCM: ""What did we do?"
Me: "Practically grabbed my ass is what you did. We are DONE here." I get out of the SCO lane and motion for J.
SC tries to complain to J, who saw some of what happened (by my reaction, he guessed the rest).
J: "She told you you would get the sale price. It doesn't matter what you thought, it's completely unacceptable to touch my employee like that. Pay and leave, now. Do not ask for help again."
Banhammer, if we had one.
I'm schmoozing with one of my favorite customers S, a firecracker older woman who's legally blind and doesn't suffer idiots (she lives in another property managed by our company and we often trade gripes). M calls me over to the desk and asks "how much cash back can we give on a debit card?" The max we can give is $200, but it ultimately depends on the bank and any limits on the specific card. The 'customer'--very squirrelly-looking kid in hip-hop wear, acting generally agitated and everyone around is giving him a wide berth--doesn't seem to like my answer, and tries to ask A (new desk girl, sweet kid but very timid and I think overwhelmed by the crazy) again. She just tells him the same thing I did.
Then Squirrelly asks A to help him at the ATM. Yellow flag, A shouldn't be leaving the desk to help anyone. He already got $200, what's he doing at the ATM and why does he even need help with it?
S tells me that Squirrelly was hitting on A, saying stuff like "ooh I want that hot Asian chick to help me" and generally chatting her up. He's obviously high on something (not weed). By helping him at the ATM, A is encouraging his behavior...about 4 of us are overtly watching this very closely at this point. Shithead is nowhere to be seen; he used to be a bouncer and can be useful if one of us is having legitimate issues with someone.
When Squirrelly finally jitters out the door, we find Shithead and everyone who witnessed this tells him what happened. I'm not sure what happened after that, but everyone (not that our opinion matters) said that Squirrelly should be banned for his antics.
The usual assortment of 'assistance' that are really just ID10T errors. You'd think people had never seen an SCO, chip card, or card reader before. Register 10 has no sound and the light burnt out, so I'm able to ignore the obviously stupid 'calls' until they figure it out or get schooled by other customers. For some reason SCs felt the need to point out that someone needs help when I'm already with a customer I see everyone, your call will be answered in the order I choose.
You think this is OK why?
Usual call for assistance at SCO. I immediately see what the problem is; SC has a tub of the ice cream that's on sale, but scanned her store card after the ice cream (so that discount won't come off until the end).
SC: "This ice cream should be $2.50 and it's not coming off!"
Me: "Did you scan your store card after you scanned the ice cream?"
SC: "Yes, but it's not coming off! The other sales are coming off!"
Me: "It will come off at the end."
I'm facing the scanner, SC is behind me (which I can sense) and I'm boxed in by SC's mother with a cart on my right (main aisle) and SC behind me/at my left; SC is also blocking the cashier area on register 7 so I can't squeeze through there to extricate myself. I do have a sales flyer in my back pocket; it's folded over and it's clear that there's something in the pocket but the flyer itself is not visible (my new work pants have pockets deeper than usual almost all the way down the butt, I folded the flyer over so it wouldn't catch on anything and fall out)
SC: "But it's in the sale flyer. Let's see if it's in your little flyer here--" SC reaches into my back pocket and tries to remove the flyer (due to the way it's folded, she can't actually remove it unless she sticks her hand all the way in my pocket and feels around).
Me: *yelps, hops to one side* "Don't touch me! What do you think you're doing?!"
SC: "I just wanted to look at the flyer."
Me: "There is a flyer on top of the screen there. You have no right to go in my pockets."
SCM: ""What did we do?"
Me: "Practically grabbed my ass is what you did. We are DONE here." I get out of the SCO lane and motion for J.
SC tries to complain to J, who saw some of what happened (by my reaction, he guessed the rest).
J: "She told you you would get the sale price. It doesn't matter what you thought, it's completely unacceptable to touch my employee like that. Pay and leave, now. Do not ask for help again."
Banhammer, if we had one.
I'm schmoozing with one of my favorite customers S, a firecracker older woman who's legally blind and doesn't suffer idiots (she lives in another property managed by our company and we often trade gripes). M calls me over to the desk and asks "how much cash back can we give on a debit card?" The max we can give is $200, but it ultimately depends on the bank and any limits on the specific card. The 'customer'--very squirrelly-looking kid in hip-hop wear, acting generally agitated and everyone around is giving him a wide berth--doesn't seem to like my answer, and tries to ask A (new desk girl, sweet kid but very timid and I think overwhelmed by the crazy) again. She just tells him the same thing I did.
Then Squirrelly asks A to help him at the ATM. Yellow flag, A shouldn't be leaving the desk to help anyone. He already got $200, what's he doing at the ATM and why does he even need help with it?
S tells me that Squirrelly was hitting on A, saying stuff like "ooh I want that hot Asian chick to help me" and generally chatting her up. He's obviously high on something (not weed). By helping him at the ATM, A is encouraging his behavior...about 4 of us are overtly watching this very closely at this point. Shithead is nowhere to be seen; he used to be a bouncer and can be useful if one of us is having legitimate issues with someone.
When Squirrelly finally jitters out the door, we find Shithead and everyone who witnessed this tells him what happened. I'm not sure what happened after that, but everyone (not that our opinion matters) said that Squirrelly should be banned for his antics.
Comment