Names names names. They drive me bananas.
THE WHOLE THING?!?!?!
SC: Hello, I cannot connect to the internet. My room number is [Room].
Me: Ok, well what is your last name? The way you connect to it is with that.
SC: Jameson-Blahdeblah.
(Note: Names have been changed.)
Me: Ok, well that's what it says on your reservation, so try it again.
SC: *tries again* Still not working!!!
Me: Can I see your tablet?
(Thank goodness it's in English. I note that he put Jameson in the Last Name blank.)
Me: Sir, you put Jameson here.
SC: SO?? That's my last name!
Me: Sir, you told me that Jameson-Blahdeblah was your last name!
SC: YOu asked me for my last name and it's Jameson-Blahdeblah!
Me:.....
(Ok, you're an idiot.)
I'M A SIR, NOT A MISS!
(One of my jobs is to type up welcome letters to new arrivals. They start with "Dear Mr. So and so" if it's a guy, or "Dear Ms." if it's a girl. Some names are ambiguous, meaning they could be for either. This SC has the first name of Terry. If it's ambiguous, then I'm trained to default to Mr. I guess because more of our guests that stay are male so odds are that's a guy. Anyway, sometimes we make mistakes, but most are pretty cool about it.)
SC: I got this letter, and it addressed me as Mr.! Do I look like a man?!?!?!
Me: Uh, no?
SC: I want you to put me as a woman!
Me: Yes ma'am, I will
SC: Outrageous! This hotel can't even get anything right! So rude and disrespectful!
(Tired of her ranting I asked if she wants to speak with a manager. She did and proceed to chew her ear off about how disrespected she felt.)
SORRY? YOU'RE SORRY????
SC: I'm trying to take a shower and there's no hot water! Now I have to go to work stinky!!!
Me: I'm sorry--
SC: YOU'RE SORRY???? YOU'RE SORRY????
Me: *making sympathetic noises* Let me see if I can find you another room.
SC: I don't have time for that! I have to go to work now! I demand compensation! And N O T money, since my company is paying for it!
Me: Right, I'll tell the manager about this.
He hangs up. Well, excuse me for trying to be sympathetic over something that is NOT MY FAULT. I don't say sorry because it is my fault, I say because I have to!! maybe next time book at a hotel that has 24 hours maintenance service and have them cough up 2 times the cash if your company's paying.
THE WHOLE THING?!?!?!
SC: Hello, I cannot connect to the internet. My room number is [Room].
Me: Ok, well what is your last name? The way you connect to it is with that.
SC: Jameson-Blahdeblah.
(Note: Names have been changed.)
Me: Ok, well that's what it says on your reservation, so try it again.
SC: *tries again* Still not working!!!
Me: Can I see your tablet?
(Thank goodness it's in English. I note that he put Jameson in the Last Name blank.)
Me: Sir, you put Jameson here.
SC: SO?? That's my last name!
Me: Sir, you told me that Jameson-Blahdeblah was your last name!
SC: YOu asked me for my last name and it's Jameson-Blahdeblah!
Me:.....
(Ok, you're an idiot.)
I'M A SIR, NOT A MISS!
(One of my jobs is to type up welcome letters to new arrivals. They start with "Dear Mr. So and so" if it's a guy, or "Dear Ms." if it's a girl. Some names are ambiguous, meaning they could be for either. This SC has the first name of Terry. If it's ambiguous, then I'm trained to default to Mr. I guess because more of our guests that stay are male so odds are that's a guy. Anyway, sometimes we make mistakes, but most are pretty cool about it.)
SC: I got this letter, and it addressed me as Mr.! Do I look like a man?!?!?!
Me: Uh, no?
SC: I want you to put me as a woman!
Me: Yes ma'am, I will
SC: Outrageous! This hotel can't even get anything right! So rude and disrespectful!
(Tired of her ranting I asked if she wants to speak with a manager. She did and proceed to chew her ear off about how disrespected she felt.)
SORRY? YOU'RE SORRY????
SC: I'm trying to take a shower and there's no hot water! Now I have to go to work stinky!!!
Me: I'm sorry--
SC: YOU'RE SORRY???? YOU'RE SORRY????
Me: *making sympathetic noises* Let me see if I can find you another room.
SC: I don't have time for that! I have to go to work now! I demand compensation! And N O T money, since my company is paying for it!
Me: Right, I'll tell the manager about this.
He hangs up. Well, excuse me for trying to be sympathetic over something that is NOT MY FAULT. I don't say sorry because it is my fault, I say because I have to!! maybe next time book at a hotel that has 24 hours maintenance service and have them cough up 2 times the cash if your company's paying.
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