So since I work in a hotel, Black Friday wasn't really a thing. Still we had our share of interesting stuff yesterday.
First was a group of tweens / young teens who decided that playing hocky in the halls was a good idea. They had a little net set up and everything. Now my hotel is atrium style. The rooms are arranged around a central open area that goes all the way to the top floor. This means that the kids were playing near a railing over a common area and were dropping the crumpled up paper they were using as hocky pucks onto customers trying to eat in the restaurant. And this was when we were giving out our "weekend" keys in the packet that has "watch your damn kids" (not in those words) written on it. Not that customers read anyway. Another group thought it was cute to have their 10 year old set up a shuttle run to the mall for them. Said 10 year old was quite competent and easy to work with, but still, be a grownup and do your own business, OK?
Also, one of our shuttle runs to a restaurant, who told me they had 3 people in their party, ended up piling 9 into the van, so another group booked at the same time (going to about the same area) now had to wait. I'm pretty sure I learned how to count before I was in kindergarten and knew that 3 and 9 are different numbers. Grumble.
And a Bonus EW.
We found out that one of our incoming guests was going to be celebrating his 40th anniversary. So we arranged for some chocolate covered strawberries and sparkling cider (where I live that's basically carbonated apple juice in a wine bottle) to be delivered to his room. On us of course. Well I don't know how, but he found out about it ahead of time (probably due to a coworker who blabbed or who thought he ordered the items rather than it being a spontaneous gift from us). We were going to bring the items to his room at 7pm. Instead of being grateful, he called the desk when he checked in complaining about how they weren't there and demanding champagne instead of the non-alcoholic stuff. That he didn't order and didn't pay for. I'm going to ask about billing his room for the booze. I'm having to fight my impulse to just stop being nice to people.
First was a group of tweens / young teens who decided that playing hocky in the halls was a good idea. They had a little net set up and everything. Now my hotel is atrium style. The rooms are arranged around a central open area that goes all the way to the top floor. This means that the kids were playing near a railing over a common area and were dropping the crumpled up paper they were using as hocky pucks onto customers trying to eat in the restaurant. And this was when we were giving out our "weekend" keys in the packet that has "watch your damn kids" (not in those words) written on it. Not that customers read anyway. Another group thought it was cute to have their 10 year old set up a shuttle run to the mall for them. Said 10 year old was quite competent and easy to work with, but still, be a grownup and do your own business, OK?
Also, one of our shuttle runs to a restaurant, who told me they had 3 people in their party, ended up piling 9 into the van, so another group booked at the same time (going to about the same area) now had to wait. I'm pretty sure I learned how to count before I was in kindergarten and knew that 3 and 9 are different numbers. Grumble.
And a Bonus EW.
We found out that one of our incoming guests was going to be celebrating his 40th anniversary. So we arranged for some chocolate covered strawberries and sparkling cider (where I live that's basically carbonated apple juice in a wine bottle) to be delivered to his room. On us of course. Well I don't know how, but he found out about it ahead of time (probably due to a coworker who blabbed or who thought he ordered the items rather than it being a spontaneous gift from us). We were going to bring the items to his room at 7pm. Instead of being grateful, he called the desk when he checked in complaining about how they weren't there and demanding champagne instead of the non-alcoholic stuff. That he didn't order and didn't pay for. I'm going to ask about billing his room for the booze. I'm having to fight my impulse to just stop being nice to people.
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