This incident happened at work earlier this week.
I was assigned to the express lane that day.
For some odd reason the pin pad was not working for a customer who was trying to pay with her debit/credit card.
No matter what I told her about the pin pad not working properly, her response was "that is not my problem. I need to get out of here."
She kept on giving me other credit cards to use, and I told her that since the pin pad was not working, none of her credit cards would work. She repeated "that is not my problem. I need to get out of here."
So I called for assistance.
The CSM on duty came over and tried to explain the problem to the customer. She just kept on repeating "that is not my problem. I need to get out of here."
Then the customer told her the following...
The CSM did not let her get free groceries.
The customer protested, but the CSM suspended the transaction, and checked her out at another register.
I was assigned to the express lane that day.
For some odd reason the pin pad was not working for a customer who was trying to pay with her debit/credit card.
No matter what I told her about the pin pad not working properly, her response was "that is not my problem. I need to get out of here."
She kept on giving me other credit cards to use, and I told her that since the pin pad was not working, none of her credit cards would work. She repeated "that is not my problem. I need to get out of here."
So I called for assistance.
The CSM on duty came over and tried to explain the problem to the customer. She just kept on repeating "that is not my problem. I need to get out of here."
Then the customer told her the following...
- "When I go shopping at at business, I expect their equipment to be working properly."
- "Whenever this problem happens at any other store, I am told that I can get my items for free."
The CSM did not let her get free groceries.
The customer protested, but the CSM suspended the transaction, and checked her out at another register.
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