No, sir, it's not bullshit.
It's just so unfair that we require a $200 deposit. I'll tell you what's unfair. People smoking in the room and not being able to hold them accountable.
Also, had this little gem earlier in the night.
Caller: Room 205 please.
Me: Sure, what's the name of the guest you're looking for?
(I look up the room and there's no one in there at all)
Caller: Is your GM in?
Me: No she's not. Can I take a message?
Caller: Can you connect me to her voicemail?
(Sensing a scammer, I transfer it to the cordless. After a couple minutes it redirects back to the main phone. I answer.)
Caller: Room 205 please
Me: Sure, what's the name of the guest you're looking for?
*click*
Guess he didn't want to talk to me. Can't help but feel a little betrayed.
And finally
A guest comes in and tries to get a room. CC declines, so I ask for another form of payment. I tell him the total, plus the deposit. He tells me that last time he was here it was ridiculously lower rate. He said it was only a few days ago. I look up his history.and surprise surprise his only reservation was tonight's. Turns out he doesn't want the room anymore.
Again, I feel betrayed.
It's just so unfair that we require a $200 deposit. I'll tell you what's unfair. People smoking in the room and not being able to hold them accountable.
Also, had this little gem earlier in the night.
Caller: Room 205 please.
Me: Sure, what's the name of the guest you're looking for?
(I look up the room and there's no one in there at all)
Caller: Is your GM in?
Me: No she's not. Can I take a message?
Caller: Can you connect me to her voicemail?
(Sensing a scammer, I transfer it to the cordless. After a couple minutes it redirects back to the main phone. I answer.)
Caller: Room 205 please
Me: Sure, what's the name of the guest you're looking for?
*click*
Guess he didn't want to talk to me. Can't help but feel a little betrayed.
And finally
A guest comes in and tries to get a room. CC declines, so I ask for another form of payment. I tell him the total, plus the deposit. He tells me that last time he was here it was ridiculously lower rate. He said it was only a few days ago. I look up his history.and surprise surprise his only reservation was tonight's. Turns out he doesn't want the room anymore.
Again, I feel betrayed.
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