A couple of days ago there was a province-wide phone outage for both landlines and cellphones for the client company I do security for. It also affected cellphone service for a few other companies due to them sharing cell towers with the client company. Dealing with the issue is not my responsibility at all - I only sit at a desk and watch cameras and deal with my supervisor responsibilities all day. Nothing technical at all.
Now, we do have people who seem convinced that because the client company's name is plastered on the outside of the building that we are a commercial site for said client company. Despite it being plastered all over the door they have to come in through that we are NOT a customer service site at all, and the signs even tell customers where they need to go for assistance.
Well.
I suppose the guy who came in couldn't be bothered to read what is clearly plastered all over the door because he came in and insisted that I had to help him with his phone issue because he couldn't call out and was getting an 'all lines are busy' message. Not to mention that he couldn't get online with his DSL service either.
I told him about the outage and that as he's on DSL that his internet service is being disrupted as well, but that I knew that the techs were on it and working to fix it.
"That doesn't solve my problems! What are YOU going to do to fix this? I need it fixed right fucking now, you lazy bitch! I can't do a fucking thing thanks to you, stupid bitch."
Okay, sir. For one, you're going to stop swearing in my lobby. If you don't, I will be bodily hauling you out the door, and if you're lucky I'll open it first. For another, I'm building security - see all the labels sewn onto my uniform that say 'SECURITY'? That means I have nothing to do with technical support in any way, shape, or form. Oh, and did you miss the signs posted on the very door you came through that made it clear that this is not a commercial site at all? That's nice that you couldn't be bothered looking at all of them. Guess what? Here's a smaller copy of the big ass sign on the front door - see those phone numbers and addresses on it? You need to call any one of those, but preferably the customer service number once service is reconnected for the island. Don't look at me like that, sir. I can't use my phone either, and the only reason I have internet is because it's fibre op and doesn't run on phone lines like DSL does. And don't bother going to the big building the next city over that also has the client company name plastered all over it because it's not a commercial site either. Seriously, once the phone lines go back up, call the customer service number. Or you could go to one of the stores or kiosks listed on the piece of paper I gave you only to have them tell you the same thing - your services are all down because the phone/cell lines are down. They are being worked on.
Oh, and to the taxi driver that tried to tell me that Bell owns Telus? Yeah, you're wrong...Bell owns Bell, Virgin, and MTS. Telus owns Telus, Koodo, and Public Mobile. How do I know? What building did you just pick me up from? Yeah, I think I'd know who the client company owns after working at that site for over a year. Yes, Telus cell service was affected too but that is because they use Bell towers. Telus doesn't have a network of their own towers here, and they don't have landline service here either. Stop being a tool and just listen to me. I work at one of the buildings for one of the companies and my cell service is with the other. Yeah, I know what I'm on about. Just shut up and get me home already. Buh.
Now, we do have people who seem convinced that because the client company's name is plastered on the outside of the building that we are a commercial site for said client company. Despite it being plastered all over the door they have to come in through that we are NOT a customer service site at all, and the signs even tell customers where they need to go for assistance.
Well.
I suppose the guy who came in couldn't be bothered to read what is clearly plastered all over the door because he came in and insisted that I had to help him with his phone issue because he couldn't call out and was getting an 'all lines are busy' message. Not to mention that he couldn't get online with his DSL service either.
I told him about the outage and that as he's on DSL that his internet service is being disrupted as well, but that I knew that the techs were on it and working to fix it.
"That doesn't solve my problems! What are YOU going to do to fix this? I need it fixed right fucking now, you lazy bitch! I can't do a fucking thing thanks to you, stupid bitch."
Okay, sir. For one, you're going to stop swearing in my lobby. If you don't, I will be bodily hauling you out the door, and if you're lucky I'll open it first. For another, I'm building security - see all the labels sewn onto my uniform that say 'SECURITY'? That means I have nothing to do with technical support in any way, shape, or form. Oh, and did you miss the signs posted on the very door you came through that made it clear that this is not a commercial site at all? That's nice that you couldn't be bothered looking at all of them. Guess what? Here's a smaller copy of the big ass sign on the front door - see those phone numbers and addresses on it? You need to call any one of those, but preferably the customer service number once service is reconnected for the island. Don't look at me like that, sir. I can't use my phone either, and the only reason I have internet is because it's fibre op and doesn't run on phone lines like DSL does. And don't bother going to the big building the next city over that also has the client company name plastered all over it because it's not a commercial site either. Seriously, once the phone lines go back up, call the customer service number. Or you could go to one of the stores or kiosks listed on the piece of paper I gave you only to have them tell you the same thing - your services are all down because the phone/cell lines are down. They are being worked on.
Oh, and to the taxi driver that tried to tell me that Bell owns Telus? Yeah, you're wrong...Bell owns Bell, Virgin, and MTS. Telus owns Telus, Koodo, and Public Mobile. How do I know? What building did you just pick me up from? Yeah, I think I'd know who the client company owns after working at that site for over a year. Yes, Telus cell service was affected too but that is because they use Bell towers. Telus doesn't have a network of their own towers here, and they don't have landline service here either. Stop being a tool and just listen to me. I work at one of the buildings for one of the companies and my cell service is with the other. Yeah, I know what I'm on about. Just shut up and get me home already. Buh.
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