Read the sign lady. It says 12 item or less.

[flyonthewall]

The first mistake you made was expecting her to read. The second mistake you made was expecting her to be a decent human.

The mistake society made was not shooting her being such a sucky person.

[wolfie]

You have to remember, she is not only trying to annoy the cashiers, she is trying to annoy the other customers. She hovers until someone tries to walk up to the express lane, then she pounces.

Is it too much to ask that she does this when a grandmother and grandson, who to the casual glance don't seem to be together, are in the store? Bitch forces her way in front of sweet old lady, burly biker takes offense.

[SimonF12009]

CSquared, you are evil. I like the way you think.

So do I, used to hate people like this when I worked on a checkout

[Blue Ginger]

Then, while checking her out, set a record low scan and bagging speed. Make sure the express lane people are out the door LONG before she is.

CSquared, you are evil. I like the way you think.

[csquared]

You have to remember, she is not only trying to annoy the cashiers, she is trying to annoy the other customers. She hovers until someone tries to walk up to the express lane, then she pounces.

What you need to do is call someone up to be ready to open a lane when you see her hover. When she does pounce, open the new lane and call the express customers over (adding the express lane sign would be good too). Then, while checking her out, set a record low scan and bagging speed. Make sure the express lane people are out the door LONG before she is.

[greek_jester]

Or maybe if your "Express Lane" sign can be moved, shift it to the next cashier over when she comes up with a large order.

Ooh, that's an excellent idea! Wait until you're about 20 items into scanning her order, then pass the express lane sign along to another till! If that's done every time she tries it she'll eventually get fed up! Combined with the putting back everything left on another till it'll really get the message across while not doing anything that can be considered rude and get you in trouble!

[Irving Patrick Freleigh]

Aside from hating that she's being a mean-spirited jerk, I sympathize with trying to cater to a cart full of goods at an express lane. At *big box retail* there was very little counter and bagging space, and I'd get dirty looks as if it was somehow my fault there was no space to unload a full cart of goods. Not to mention, our express lanes didn't have a belt, so it meant reaching and pulling groceries to me, trying to be faster than the customer unloading. It put a lot of strain on my back, which wasn't helpful.

The next time the swamp gets remodeled, the plan is to remove the service desk and move it over to one of the registers. This is to enhance customer service--oops, I mean enhance corporate profits by eliminating jobs.

The "service desk" probably will not have a belt and the store probably won't be allowed to enforce an items-per-transaction limit. SO the person at that register will be straining to lift big bags of dog food or 24-packs of soda out of customers' carts, and people wanting to do a simple return or exchange will have to wait behind somebody with a heaping cart full of clearance shit, and OF COURSE they'll challenge the price on every item.

[mjr]

Sounds like it might be time to drop a ban hammer. Is it possible to say "No express lane for you!" to this woman?

[dalesys]

Dreaming of a firm kick in the rear for her... her spine shooting out the top of her head seems excessive, though.

(which is how one old dear made sure her MP would remember her request)

[Jetfire]

If she was leaving stuff on a belt after a lane is closed down (because of her), I would have one of the baggers collect the items in the Go-Back cart and start returning it to the shelves, since it is clearly abandoned merchandise.

Or maybe if your "Express Lane" sign can be moved, shift it to the next cashier over when she comes up with a large order.

[bainsidhe]

Aside from hating that she's being a mean-spirited jerk, I sympathize with trying to cater to a cart full of goods at an express lane. At *big box retail* there was very little counter and bagging space, and I'd get dirty looks as if it was somehow my fault there was no space to unload a full cart of goods. Not to mention, our express lanes didn't have a belt, so it meant reaching and pulling groceries to me, trying to be faster than the customer unloading. It put a lot of strain on my back, which wasn't helpful.

[MadMike]

We actually had one cashier who wasn't afraid to tell a customer "You have too many items." She was an older lady, and didn't put up with any bullshit. And she was one of the few day-shift people, which were in short supply, so she could get away with a little more than the night shift people could.

[Shyla]

Minflick, that's what I was thinking. She has too much time and is getting some kick out of it. It's such strange behavior. Can you get your manager to approve a sort of slow down? Express lanes usually have smaller belts and much smaller bagging area. If she wants to use that lane, it will take much, much longer as you ring up a few groceries and carefully bag them, repeat. The manager could then have someone open another lane to cater to other express customers. You'd have time to be ready for the switcheroo if she buys that much at once. But what she needs is psychological help.

[MoonCat]

Next time ask her which 12 items she wants you to ring up before she puts the rest back where they belong.

Brilliant!

[Rodimal]

Next time ask her which 12 items she wants you to ring up before she puts the rest back where they belong.