I know it is near the end of the month and all BUT I had 3 of these right in a row.
Balance #1
Took a phone order. customer want to pay with a card. I input his CC # and info and send it out. Card comes back approved BUT ONLY APPROVED for $0.35 YES 35 cents. Customer had me try another card and this one is declined. cancel the order.
Balance #2
We get an internet order but the CC comes back declined. MOD calls the customer to inform them of this. OPPPPSSSSS no money oh well cancel the order.
Balance #3
same address as #2 above and they also used a CC BUT only $7.92 of a $21.92 order total is charged to the CC with a $14.00 cash balance.
NOW this address is always has "problems" and I know this delivery is just going to be "normal".
I arrive at the address and proceed to literally knock for 5 minutes (usual problem). Door finally opens and I inform the person of the situation CC + Cash balance. Person then runs off (usual problem) I assume looking for MONEY.
And I wait and I wait and I wait for 5 more minutes. OH here she comes with
2 HANDS FULL OF CHANGE OH JOY
OK well this is going to take a few minutes as I always count out every single coin to make sure I have at least the right amount. YUP EXACTLY $14.00 in change and I have been at the door for almost 15 minutes.
I leave. when I get back I find out why it took them soooo long at the door. they called the store to whine about having a cash balance. MOD told them CC PLUS cash or no food.
PUBLIC SERVICE ANNOUNCEMENT: Check your order confirmation e-mail. It just might contain some useful information.
Balance #1
Took a phone order. customer want to pay with a card. I input his CC # and info and send it out. Card comes back approved BUT ONLY APPROVED for $0.35 YES 35 cents. Customer had me try another card and this one is declined. cancel the order.
Balance #2
We get an internet order but the CC comes back declined. MOD calls the customer to inform them of this. OPPPPSSSSS no money oh well cancel the order.
Balance #3
same address as #2 above and they also used a CC BUT only $7.92 of a $21.92 order total is charged to the CC with a $14.00 cash balance.
NOW this address is always has "problems" and I know this delivery is just going to be "normal".
I arrive at the address and proceed to literally knock for 5 minutes (usual problem). Door finally opens and I inform the person of the situation CC + Cash balance. Person then runs off (usual problem) I assume looking for MONEY.
And I wait and I wait and I wait for 5 more minutes. OH here she comes with
2 HANDS FULL OF CHANGE OH JOY
OK well this is going to take a few minutes as I always count out every single coin to make sure I have at least the right amount. YUP EXACTLY $14.00 in change and I have been at the door for almost 15 minutes.
I leave. when I get back I find out why it took them soooo long at the door. they called the store to whine about having a cash balance. MOD told them CC PLUS cash or no food.
PUBLIC SERVICE ANNOUNCEMENT: Check your order confirmation e-mail. It just might contain some useful information.
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